What Should I Do If The Device Fails The Self-Test; What Should I Do If The Back Panel Led Remains Off When The Ni 5132/5133 Is Plugged In; Where To Go Next - National Instruments NI USB-5132 Getting Started Manual

Operating System Description
Windows 8
Windows 7
Windows Vista
Windows XP
5. Verify that a National Instruments entry appears in the system device list. Reinstall NI-
SCOPE and the device if error conditions appear in the list.

What Should I Do if the Device Fails the Self-Test?

1. Restart the system.
2. Launch MAX, and perform the self-test again.
3. If the device still fails the self-test, uninstall and reinstall NI-SCOPE.
4. Perform the self-test again.
5. If the device still fails the self-test, contact NI Technical Support at ni.com/support.
What Should I Do if the Back Panel LED Remains Off
When the NI 5132/5133 is Plugged In?
If the back panel LED fails to light after you plug the oscilloscope into the USB port, a
problem may exist with the software installation, the hardware device, or the LED.
Note The LEDs may not light until the device has been configured in MAX.
Before proceeding, verify that the NI 5132/5133 appears in MAX.
1. Unplug the NI 5132/5133.
2. Disconnect any signals from the USB device front panel.
3. Reinstall the NI 5132/5133.
4. Verify that the device appears in MAX.
5. Reset the device in MAX and perform a self-test.
6. If the back panel LED still fails to light, contact NI Technical Support at ni.com/support.

Where to Go Next

Refer to the following figure for information about other product tasks and associated
resources for those tasks.
Right-click the Start screen, and select All apps»Control Panel»
Hardware and Sound»Device Manager.
Select Start»Control Panel»Device Manager.
Select Start»Control Panel»System and Maintenance»Device
Manager.
Select Start»Control Panel»System»Hardware»Device
Manager.
NI USB-5132/5133 Getting Started Guide | © National Instruments | 13