Basic Troubleshooting; Power Issues - Dell Inspiron Chromebook 7486 Setup And Specifications

This page contains all the information for Inspiron Chromebook basic troubleshooting.
NOTE: Refer to Google Help Center
NOTE: Resetting the Inspiron Chromebook, also known as Powerwash, can be attempted before
Chromebook. Recovering the Inspiron Chromebook is the last resort.

Power issues

Table 19. Power issue
Inspiron Chromebook would not Power On or charge
22

Basic troubleshooting

for the online troubleshooter.
Issue
Basic troubleshooting
Possible solutions
If the Inspiron Chromebook will not turn on, follow these steps:
1 Remove all external devices.
a If the Inspiron Chromebook starts, reconnect devices
one at a time while restarting the computer to figure out
which device is causing the problem. You are done.
b If the Inspiron Chromebook still does not start or exhibits
the same problem, do not reconnect anything, and
continue troubleshooting.
2 The battery might have gone into a deep discharge state. Plug
the Inspiron Chromebook into the AC adapter and let it charge
for at least 30 minutes and try turning it on again.
NOTE: Google Chromebook Help recommends a
charge time of 30 minutes. For further information,
see Chromebook won't turn on or won't
chargeunder the System problems section on
support.google.com.
NOTE: When a new Inspiron Chromebook is used
for the first time, the battery is still in shipping
mode. To resolve this issue, turn off the Inspiron
Chromebook and plug in the AC adapter and turn on
the Inspiron Chromebook again.
3 Depending on the Inspiron Chromebook you have, you may
see a power indicator light close to the charging port. If you
have let the Inspiron Chromebook charge and the light is not
coming on, perform a hard reset.
NOTE: You can perform a hard reset by pressing
Refresh + Power.
4 Use a different AC adapter with the same power voltage.
5 Remove the AC adapter, and turn on with the battery power
only.
5
Recovering the Inspiron