Chrome Os Issue - Dell Inspiron Chromebook 7486 Setup And Specifications

Chrome OS issue

Table 24. Chrome OS issue
He's Dead, Jim! error message
Chrome OS is missing or damaged
Chrome OS stops responding and nothing moves on the computer
display
Lost/Forget Sign-in password (Chrome OS)
Issue
Issue
Possible solutions
1 If the affected key is volume or brightness, check to make
sure you are not at the upper or lower limit for that setting.
2 If the backward or forward buttons do not work, check that
the same icons in a web browser are not grayed out. For
example, if the back button on a web page is grayed, this is
because the browser is not aware of a page to move
backward to.
3 Restart the Chrome OS by holding down the power button
until the device turns off, and then turn it back on again.
4 Try using the keys in the Guest account.
5 If users experience hotkey issues with the account that is not
the owner (primary) account, delete the user account and re-
create it.
6 If none of the above steps work, try to Reset or Recover the
Chomebook.
Possible solutions
If the Inspiron Chromebook becomes slow or unresponsive, and the
He's Dead, Jim! error message appears, the system could be
running low on memory.
NOTE: If you terminated the process using Google
Chrome's Task Manager, the system's task manager, or
with a command line tool, this message will appear as well.
1 If the page was not ended intentionally, reload the page to
continue. If the message continues to appear, try closing
inactive tabs or other programs to free up more memory.
2 If issue persists, please see He's Dead, Jim! from Google
knowledge base.
If the Inspiron Chromebook does not start and displays the
message, Chrome OS is missing or damaged. Please insert a
recovery USB stick into the USB ports on the device:
Perform a system recovery. See performing Recover Inspiron
Chromebook for more information.
If the Chrome OS stops responding and nothing moves on the
computer display, try the following steps to resolve the issue:
1 Turn off the computer.
2 Disconnect all peripheral devices, and remove all USB devices
and media cards.
3 Disconnect the AC adapter.
4 Press and hold the power button for 10 seconds.
5 Reconnect the AC adapter, and turn on the system.
6 If issue persists, please perform a Reset or Recover the
Inspiron Chromebook.
If you lost/forget the sign-in password to the Inspiron Chromebook,
try the following steps to resolve the issue:
1 Check if this is a managed device (Enterprise enrolled device).
Basic troubleshooting 25