Troubleshooting; Basic Troubleshooting; Power Issues - Dell Latitude 5300 Service Manual

Basic troubleshooting

This page contains all the information for Dell Latitude 5300 2-in-1 Chrome basic troubleshooting
NOTE: Refer to https://support.google.com/chrome/a/?hl=en#topic=4386908
NOTE: Resetting the Chromebook, also known as Powerwash, can be attempted before
Recovering the Chromebook is the last resort.

Power issues

Table 2. Power issue
Issue
Chromebook would not Power On
Display issue
Table 3. Display issue
Issue
Screen is Blank

Troubleshooting

Power issues
Possible solutions
If the Chromebook will not turn on, follow these steps:
1. Remove all external devices.
a. If the Chromebook starts, reconnect devices one at a time
while restarting the computer to figure out which device is
causing the problem. You are done.
b. If the Chromebook still does not start or exhibits the same
problem, do not reconnect anything, and continue
troubleshooting.
2. The battery life might be too low. Plug the Chromebook into
the AC adapter and let it charge for at least an hour and try
turning it on again.
NOTE: When a new Chromebook is used for the first
time, the battery is still in shipping mode. To resolve
this issue, turn off the Chromebook and plug in the
AC adapter and turn on the Chromebook again.
3. Depending on the Chromebook you have, you may see a power
indicator light close to the charging port. If you have let the
Chromebook charge and the light is not coming on, perform a
hard reset.
NOTE: You can perform a hard reset by pressing
Refresh + Power.
4. Use a different AC adapter with the same power voltage.
5. Remove the AC adapter, and turn on with the battery power
only.
Display issue
Possible solutions
If the Chromebook's screen is blank, try the following
troubleshooting steps to resolve the issue, checking to see if the
screen turns on after each step:
for the online troubleshooter.
Recovering the Chromebook.
Troubleshooting
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