Troubleshooting; Basic Troubleshooting; Power Issues - Dell P29T Service Manual

Basic troubleshooting

This page contains all the information for Dell Chromebook 3100 basic troubleshooting.
NOTE: Refer to Google Help Center
NOTE: Resetting the Chromebook, also known as Powerwash, can be attempted before
Recovering the Chromebook is the last resort.

Power issues

Table 5. Power issue
Issue
Chromebook would not Power On
Display issue
Table 6. Display issue
Issue
Screen is Blank
for the online troubleshooter.
Power issues
Possible solutions
If the Chromebook will not turn on, follow these steps:
1. Remove all external devices.
a. If the Chromebook starts, reconnect devices one at a time
b. If the Chromebook still does not start or exhibits the same
2. The battery life might be too low. Plug the Chromebook into
the AC adapter and let it charge for at least an hour and try
turning it on again.
3. Depending on the Chromebook you have, you may see a power
indicator light close to the charging port. If you have let the
Chromebook charge and the light is not coming on, perform a
hard reset.
4. Use a different AC adapter with the same power voltage.
5. Remove the AC adapter, and turn on with the battery power
only.
Display issue
Possible solutions
If the Chromebook's screen is blank, try the following
troubleshooting steps to resolve the issue, checking to see if the
screen turns on after each step:

Troubleshooting

Recovering
while restarting the computer to figure out which device is
causing the problem. You are done.
problem, do not reconnect anything, and continue
troubleshooting.
NOTE: When a new Chromebook is used for the first
time, the battery is still in shipping mode. To resolve
this issue, turn off the Chromebook and plug in the
AC adapter and turn on the Chromebook again.
NOTE: You can perform a hard reset by pressing
Refresh + Power.
5
the Chromebook.
Troubleshooting 73