Upgrade Firmware - Axis Companion Eye mini L User Manual

AXIS Companion Eye mini L
Troubleshooting
Still not working?
8. Make a hard reset on the cameras and the recorder, to completely put them back to factory default settings.
See Hard reset a camera on page 17 and Hard reset a recorder on page 17.
9. Add the reset cameras to your site again.
Still not working?
10. Save a system report and contact Axis technical support.
See Save a system report on page 18.

Upgrade firmware

New firmware updates bring you to the latest and improved set of features, functions, and security enhancements.
1. Go to
2. Click Upgrade firmware.
3. If new firmware is available, then select the devices you want to upgrade.
4. Click OK.
Hard reset a camera
Note
A hard reset will not affect your recordings.
Note
A hard reset will reset all the settings, including the IP address.
1. Select the camera you want to hard reset and remove it from the site.
See Remove a camera from your site on page 15.
2. Disconnect the power from the device.
3. Press and hold the control button on the device, and then reconnect the power.
Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.
4. Release the control button.
The process is complete when the status LED indicator turns green.
The product has now been reset to the factory default settings.
5. Add the camera to the site again, see Add cameras to your site on page 14.
Hard reset a recorder
WARNING
Move the recorder very gently while it is switched on. Sudden moves or shocks may damage the hard disk.
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