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Dell Enhanced Pre-Boot System Assessment — ePSA
Diagnostic 3.0
You can invoke the ePSA diagnostics by either of the following ways :
•
Press the F12 key when the system posts and choose ePSA or Diagnostics option on One Time Boot Menu.
•
Press and hold Fn(Function key on keyboard) and Power On (PWR) the system.
Running the ePSA Diagnostics
Invoke diagnostics boot by either of the methods that are suggested below:
1
Power on the computer.
2
As the computer boots, press the F12 key when the Dell logo is displayed.
3
In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.
NOTE:
The Enhanced Pre-boot System Assessment window displays, listing all devices detected in the computer. The
diagnostics starts running the tests on all the detected devices.
4
Press the arrow in the lower-right corner to go to the page listing.
The detected items are listed and tested.
5
To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
6
Select the device from the left pane and click Run Tests.
7
If there are any issues, error codes are displayed.
Note the error code and contact Dell.
or
8
Shut down the computer.
9
Press and hold the Fn key, while pressing the power button, and then release both.
10
Repeat steps 3–7 above.
Real Time Clock reset
The Real Time Clock (RTC) reset function allows you to recover your Dell system from No POST/No Boot/No Power situations. To initiate
the RTC reset on the system make sure system is in a power-off state and is connected to power source . Press and hold the power button
for 25 seconds and then release the power button. Go to
NOTE:
If AC power is disconnected from the system during the process or the power button is held longer than 40 seconds, the
RTC reset process is aborted.
The RTC reset will reset the BIOS to Defaults, un-provision Intel vPro and reset the system date and time. The following items are
unaffected by the RTC reset:
•
Service Tag
•
Asset Tag
•
Ownership Tag
92
Troubleshooting
how to reset real time
clock.
Troubleshooting
7
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