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Table 4: Troubleshooting
Drive will not eject a
DLTtape IV cartridge
DLT VS 40/80 GB Tape Drive Reference Guide
Symptom
Drive has
malfunctioned or the
cartridge is physically
stuck.
Troubleshooting and Upgrading the Firmware
Problem
1. Allow sufficient time for
2. Allow sufficient time for
3. Try a software eject (via
4. If the tape still will not
5. If the tape is not
Solution
the drive to complete any
operations such as POST,
reset, load, unload,
rewind, and so on. For
example, when powering
up the drive with the tape
positioned at Physical End
of Media, recovery could
take up to ten minutes.
the backup applications to
release any hold it may
have on the drive. This
could take up to ten
minutes.
the backup application) as
well as a hardware eject
(manually press the eject
button) allowing sufficient
time for the command to
execute. Depending on
where the media is
positioned, either of these
actions could take up to
ten minutes.
eject, power down the
drive and remove all
connectors except power
from the rear of the tape
drive. Apply power to the
drive and allow it to come
to read. Try a hardware
eject, allowing sufficient
time (up to ten minutes) for
the command to execute.
successfully ejected using
these steps, contact HP
technical support.
53
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