Philips Sonicare Series Troubleshooting Manual

Troubleshooting

My Philips Sonicare toothbrush vibrates less powerfully than before
Is your Philips Sonicare toothbrush vibrating weakly or less powerfully than before? You can use
these possible causes and solutions to try and solve this issue yourself.

The easy-start feature is activated

Some models come with the easy-start feature activated. The easy-start feature enables you to
increase the vibrations over time to get used to electric brushing. Disable the easy-start feature to
increase the vibrations. You can find detailed instructions in the user manual that came with your
Philips Sonicare toothbrush to deactivate the easy-start feature.

The battery is almost empty

The vibrations of your Philips Sonicare toothbrush weaken as the battery runs out. Fully charge
your toothbrush to increase the vibrations. It can take up to 24 hours to fully charge your Philips
Sonicare toothbrush. Be sure to use the original charger that came with your toothbrush. Some
Philips Sonicare toothbrushes come with different types of charger. They are not
interchangeable.

The brush head is worn

Older brush heads can seem less effective or powerful while brushing. We recommend that you
replace your brush head after 3 months of use.

My Philips Sonicare toothbrush vibration is too powerful

If you find that your Philips Sonicare toothbrush vibration is too powerful, you can adjust the
intensity settings. Below you will find a tip and more information on how you can adjust it.

First time use

If you are using your Sonicare toothbrush for the first time, it is normal to feel more vibration
than when using a non-electric toothbrush.
We advise you to activate the EasyStart setting, which is a feature that gently increases the
power over the first 14 brushings to help you get used to brushing with the Philips Sonicare
toothbrush.
To activate the EasyStart feature, see the user manual for step-by-step instructions.