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Troubleshooting
7.1
General problems
This chapter provides you with tips on how to localize and troubleshoot frequently occurring
problems.
Problem
The device is not
operational
Windows no longer
boots
The external monitor
remains dark.
The mouse pointer
does not appear on
the screen.
SIMATIC Box PC 827B
Getting Started, 07/2008, A5E01127540-02
Possible causes
There is no power supply
to the device.
Device is being operated
outside the specified
ambient. conditions
Settings in the BIOS
Setup are incorrect
The monitor is switched
off.
The monitor is in "power
save" mode.
The brightness button has
been set to dark.
The power cord or the
monitor cable is not
connected.
The mouse driver is not
loaded.
The mouse is not
connected.
Remedy
Check the power supply, the network cable and the power plug.
•
Check if the On/Off switch is in the correct position.
•
Check the ambient conditions.
•
After transport in cold weather, wait approximately 12 hours
•
before switching on the device.
Check the setting in the BIOS Setup "SATA/PATA Configuration"
•
submenu
Check the setting in the BIOS Setup Boot menu
•
Switch on the monitor.
Press any key on the keyboard.
Increase the screen brightness. For detailed information, refer to the
monitor operating instructions.
Check whether the power cord has been properly connected to
•
the monitor and to the system unit or to the grounded shockproof
outlet.
Check whether the monitor cable has been properly connected to
•
the system unit and to the monitor.
If the monitor screen still remains dark after you have performed
these checks, please contact your technical support team.
Check if the mouse driver is correctly installed.
Check whether the mouse lead is connected to the system unit. If you
are using an adapter or extension for the mouse lead, check the
connectors.
Should the mouse cursor still not be visible on-screen after
completing these checks and measures, contact technical support.
7
33
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