Troubleshooting Guide; Technical Service - Heath Zenith 1931 Installation Manual

SYMPTOM
Lights does not activate in
normal operation.
Lights come on in daylight.
Lights come on for no
apparent reason.
Lights quickly flashes on
and off.
Light is not as bright as
normal.
HeathCo LLC reserves the right to discontinue products and to change specifications at any time without incurring
any obligation to incorporate new features in products previously sold.
Please call 1-800-858-8501 for assistance before returning product to store.
If you experience a problem, follow this guide. You may also want to visit our Web site at: www.hzsupport.com. If the
problem persists, call* for assistance at 1-800-858-8501, 8:00 AM to 5:00 PM CST (M-F). You may also write* to:
HeathCo LLC
P.O. Box 90045
Bowling Green, KY 42102-9045
* If contacting Technical Service, please have the following information available: Model Number, Date of Purchase,
and Place of Purchase.
Please keep your dated sales receipt, it is required for all warranty requests.
This is a "Limited Warranty" which gives you specific legal rights. You may also have other rights which vary from state to
state or province to province.
For a period of two years from the date of purchase, any malfunction caused by factory defective parts or workmanship will
be corrected at no charge to you.
Not Covered - Repair service, adjustment and calibration due to misuse, abuse or negligence, light bulbs, batteries, and other
expendable items are not covered by this warranty. Unauthorized service or modification of the product or of any furnished
component will void this warranty in its entirety. This warranty does not include reimbursement for inconvenience, installation,
setup time, loss of use, unauthorized service, or return shipping charges.
This warranty covers only HeathCo LLC assembled products and is not extended to other equipment and components that
a customer uses in conjunction with our products.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY
WARRANTY, REPRESENTATION OR CONDITION OF MERCHANT ABILITY OR THAT THE PRODUCTS ARE FIT FOR
ANY PARTICULAR PURPOSE OR USE, AND SPECIFICALLY IN LIEU OF ALL SPECIAL, INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES.
REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE CUSTOMER AND THERE SHALL BE NO LIABILITY
ON THE PART OF HEATHCO LLC FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUD-
ING BUT NOT LIMITED TO ANY LOSS OF BUSINESS OR PROFITS, WHETHER OR NOT FORESEEABLE. Some states or
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you. Please keep your dated sales receipt, it is required for all warranty requests.
206891-03

TROUBLESHOOTING GUIDE

POSSIBLE CAUSE
1. ON/OFF switch is in OFF position.
2. Motion sensor is positioned wrong.
3. Solar panel positioned wrong.
4. Low battery charge.
Light control is mounted in a dark location.
Light control may be sensing small animals
or automobile traffic.
1. Light control may be sensing shadows.
2. Low battery charge.
Low battery charge.

TECHNICAL SERVICE

No Service Parts Available for this Product
TWO YEAR LIMITED WARRANTY
SOLUTION
1. Turn ON/OFF switch to the ON position.
2. Reposition light so motion sensor is positioned
toward the area of movement.
3. Position and angle solar panel so that it gets
plenty of direct sunlight for most of the day, if
not the entire day.
4. Turn ON/OFF switch to OFF position and charge
the battery for 3 to 7 sunny days.
Relocate light control to an area that receives
more light.
Reposition light so motion sensor is positioned
away from the area of movement.
1. Relocate light control to an area away from
shadows.
2. Turn ON/OFF switch to OFF position and charge
the battery for 3 to 7 sunny days.
Turn ON/OFF switch to OFF position and charge
the battery for 3 to 7 sunny days.
5