Troubleshooting - Alcatel GO FLIP V User Manual

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Troubleshooting ............................

Before contacting the service center, you are advised to follow the
instructions below:
• You are advised to fully charge ( ) the battery for optimal operation.
• Avoid storing large amounts of data in your device as this may affect its
performance.
• Use the FOTA (Firmware Over The Air) Upgrade tool to update your
device's software. To access Software Update, press Settings\
Software Update.
and carry out the following checks:
My device can't be switched on or is frozen
• Check the battery contacts, remove and reinstall your battery, then turn
your device on.
• Check the battery power level, charge for at least 20 minutes.
My device has not responded for several minutes
• Restart your device by pressing and holding the End/power key.
• Remove the battery and re-insert it, then restart the device.
My device turns off by itself
• Check whether your device is locked when not in use, and make sure
you don't accidentally turn off your device when locking it by pressing
the End/power key.
• Check the battery charge level.
My device can't charge properly
• Make sure you are using an Alcatel battery and the charger from the box.
• Make sure your battery is inserted properly and clean the battery contact
if it's dirty. It must be inserted before plugging in the charger.
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