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Troubleshooting
The following advice should help you to solve problems. If this does not help,
you will find useful information in the detailed FAQs on our website. Otherwise,
please contact our hotline (see page 4). Take note of the warranty instruc-
tions.
Problem
Possible cause
No func-
No power supply.
tion.
The device
The wrong source has
doesn't
been selected.
emit any
The volume is set to
sound.
"0".
The volume of the
external player has
been set too low.
No sound
No Bluetooth
with Blue-
tion.
®
tooth
.
Cinedeck has not been
selected as the output
device.
Bluetooth
impaired by another
radio system (e.g. cord-
less telephone, Wi-Fi).
No sound
An incorrect HDMI
is emitted
connection has been
via HDMI.
selected on the TV set.
CEC and/or ARC have
not been activated on
the TV set.
Incorrect audio codec
has been selected.
No sound
In stereo playback,
from
there is no signal for
the rear
the rear speakers.
speakers.
32
• Cinedeck
Solution
Check the function of the socket with
another device.
Select the right source (page 18).
Increase the volume.
Carefully increase the volume of the
external player.
®
connec-
Establish a connection (see page 25).
On the external player, select
"Teufel Cinedeck" as the Bluetooth
output device.
®
connection
Set up the Cinedeck and/or external
player in another location. Move to
another room to test.
Use the HDMI jack with the ARC function
on the TV set (see the user manual of the
TV set).
Activate HDMI CEC and HDMI ARC on the
TV set.
On the TV set, set the audio format to
"PCM".
Turn on „Upmix" (see page 21) to have
the system generate the signals for the
rear speakers.
®
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