Alcatel Joy Tab User Manual page 21

• Check that the charging port is secured or it is not damaged.
My device can't connect to a network or "No service" is displayed
• Try connecting to the network by moving to another physical location.
• Verify the network coverage with your carrier in your current area.
• Check with your carrier that your SIM card is valid.
• Make sure your device is not in airplane mode.
• If you are away from your carrier's network, you may need to enable roaming in the device's settings to connect
to another network. Roaming charges may apply.
My device can't connect to the internet
• Make sure that Cellular Data internet service is available in your wireless service plan.
• Check your device's settings. Make sure Mobile network is enabled or Wi-Fi connected.
• Make sure that you are in a place with network coverage for cellular data or Wi-Fi internet connection.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure that the SIM card has been correctly inserted (see "Inserting or removing the SIM card").
• Make sure that the chip on your SIM card is not damaged.
• Make sure that the service of your SIM card matches the network you're on.
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to device.
I can't use the features described in the manual
• Check with your carrier to make sure that your subscription includes this service.
• Make sure that this feature doesn't require any additional accessory.
I can't add a contact
• Make sure that your SIM card contact list is not full; delete some files or save the files to the device.
I can't send and receive MMS
• Check your device storage as it might be full.
• Contact your network carrier to check service availability and MMS parameters.
• Verify the server center number or your MMS profile with your carrier.
• The server center may be swamped. Try again later.
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• Start a new Messaging string. You messaging string may have reached its limit.
SIM card PIN locked
• Contact your network carrier to obtain the PUK (Personal Unblocking Key) code.
I can't connect my device to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent has been activated.
• Check that you have marked the USB debugging checkbox.
• Check that your computer meets the requirements for Smart Suite installation.
• Make sure that you are using the cable that comes with the device.
I can't download new files
• Make sure that there is sufficient device storage space for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your carrier.
The device can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your device is visible to other users.
• Make sure that the two devices are within Bluetooth's detection range.
The battery drains too fast
• Make sure that you follow the complete charge time (minimum 200 minutes).
• After a partial charge, the battery level indicator may not be exact.
• Wait for at least 10 minutes after removing the charger to obtain an exact indication.
• Adjust screen brightness as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or increase their auto-check interval.
• Exit background-running applications if they are not being used for extended periods of time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The device becomes warm following game playing, internet surfing or running other complex applications
• This heating is a normal consequence of the CPU handling excessive data. Ending the above actions will make
your device return to normal temperature.
After Factory data reset is performed, I can't use my device without entering Google Account credentials
• After reset is performed, you must enter the original Google Account credentials that were used on this device.
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