Page 1 Common Service Procedures REFERENCE 86 A1 52FF 04...
Page 3 - Bull Escala E1-700 (Power 710 / 8231-E2B) - Bull Escala E1-705 (Power 710 / 8231-E1C) - Bull Escala E2-700 / E2-700T (Power 720 / 8202-E4B) - Bull Escala E2-705 / E2-705T (Power 720 / 8202-E4C) - Bull Escala E3-700 (Power 730 / 8231-E2B)
Page 4 We acknowledge the right of proprietors of trademarks mentioned in this book. The information in this document is subject to change without notice. Bull will not be liable for errors contained herein, or r incidental or consequential damages in connection with the use of this material.
Page 5: Table Of Contents
Contents Safety notices ....... . vii Common service procedures ......1 Starting a repair action .
Page 6 Copying a dump using IBM i service tools . . 67 Reporting a dump . . 68 Reporting a dump using a management console . . 68 Reporting a dump using an AIX command . . 69 Reporting a dump using a Linux command .
Page 7 Trademarks . . 176 Electronic emission notices . . 176 Class A Notices. . 176 Class B Notices . . 180 Terms and conditions. . 183 Contents...
Page 9: Safety Notices
Safety notices Safety notices may be printed throughout this guide: v DANGER notices call attention to a situation that is potentially lethal or extremely hazardous to people. v CAUTION notices call attention to a situation that is potentially hazardous to people because of some existing condition.
Page 10 DANGER When working on or around the system, observe the following precautions: Electrical voltage and current from power, telephone, and communication cables are hazardous. To avoid a shock hazard: v Connect power to this unit only with the IBM provided power cord. Do not use the IBM provided power cord for any other product.
Page 11 Observe the following precautions when working on or around your IT rack system: v Heavy equipment–personal injury or equipment damage might result if mishandled. v Always lower the leveling pads on the rack cabinet. v Always install stabilizer brackets on the rack cabinet. v To avoid hazardous conditions due to uneven mechanical loading, always install the heaviest devices in the bottom of the rack cabinet.
Page 12 CAUTION: Removing components from the upper positions in the rack cabinet improves rack stability during relocation. Follow these general guidelines whenever you relocate a populated rack cabinet within a room or building: v Reduce the weight of the rack cabinet by removing equipment starting at the top of the rack cabinet.
Page 13 (L003) All lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for class 1 laser products. Outside the U.S., they are certified to be in compliance with IEC 60825 as a class 1 laser product.
Page 14 CAUTION: Data processing environments can contain equipment transmitting on system links with laser modules that operate at greater than Class 1 power levels. For this reason, never look into the end of an optical fiber cable or open receptacle. (C027) CAUTION: This product contains a Class 1M laser.
Page 15: Common Service Procedures
Common service procedures These procedures are common to various isolation and repair procedures. Starting a repair action This is the starting point for repair actions. All repair actions should begin with this procedure. From this point, you are guided to the appropriate information to help you perform the necessary steps to repair the server.
Page 16 6. Perform the following steps from the management console that is used to manage the server. During these steps, refer to the service data that was gathered earlier: Note: If you are unable to locate the reported v For Hardware Management Console (HMC), complete the problem, and there is more than one open following steps: problem near the time of the reported failure,...
Page 17: Powering On And Powering Off A System
Powering on and powering off a system You can power on or power off a system with or without a management console using this procedure. Attention: If possible, have the customer shut down all applications and partitions before powering off the system.
Page 18 Figure 1. Control Panel with labels Press the power button (A), as shown in the figure above, on the control panel. 4. Observe the following after pressing the power button: v The power-on light blinks slowly (standby) then becomes solid. v The system cooling fans are activated after approximately 30 seconds and begin to accelerate to operating speed.
Page 19: Primary Consoles Or Alternative Consoles
3. At the command line, enter one of the following commands: v If your system is running the AIX operating system, type shutdown. v If your system is running the IBM i operating system, type PWRDWNSYS *IMMED. If your system is running the Linux operating system, type shutdown -h now. The command stops the operating system.
Page 20 A console is a workstation that is used to view and control system operations. The system can assign alternative consoles. The alternative console can be a workstation that is attached to the next IOA or IOP that is capable of supporting workstations. The IOA or IOP that supports a console must be on the system bus (bus 1).
Page 21: Determining Whether The System Has Logical Partitions
Determining whether the system has logical partitions Use this procedure to determine the existence of logical partitions. To determine whether the system has logical partitions, follow these steps. 1. Is the system managed by a management console? Yes: Continue with the next step. No: The system does not have logical partitions.
Page 22 3. Place the 571F/575B card set adapter on an ESD protective surface and orient it as shown in the following figure. 4. Disconnect battery cable (A) and the SCSI cable (B) from the 571F storage adapter. Leave the other end of the cables attached to the 575B auxiliary cache adapter.
Page 23 5. To prevent possible card damage, first loosen all five retaining screws (C) before removing them. After all five retaining screws have been loosened, remove the screws (C) from the 571F storage adapter. 6. Carefully lift the 571F storage adapter off the standoffs and set it on the ESD protective surface. Common service procedures...
Page 24 7. Turn the 571F storage adapter over so that the components are facing up, and locate the cache directory card (D) on the 571F storage adapter. It is the small rectangular card mounted on the I/O card. 8. Unseat the connector on the cache directory card by wiggling the two corners that are farthest from the mounting pegs.
Page 25 9. Move the cache directory card to the replacement 571F storage adapter and seat it on the connector and mounting pegs. 10. To reassemble the cards, perform steps 1 - 9 in reverse order. To prevent possible card damage, insert all five screws (C) before tightening any of them.
Page 26: Determining Which Processor Is The Secondary Service Processor
c. Slide the light pipe assembly (D) between the 571F/575B cards. Ensure that the threaded screw hole located on the light pipe assembly is aligned with the screw clearance hole located on the card. Return to the procedure that sent you here. This ends this procedure. Determining which processor is the secondary service processor Use this procedure to determine which service processor on your system is the secondary service processor.
Page 27: System Reference Code Format Description
b. When you are at the ASMI Welcome screen, an entry appears showing the primary service processor location (for example, Service Processor: Primary (Location U789D.001.DQDMLMM-P1- C11). The other location is the secondary service processor. This ends the procedure. 5. Use the HMC to determine which service processor is the secondary service processor. a.
Page 28 v No: Continue with the next step. v No: Contact your next level of support. This ends the procedure. v Yes: Addressing information is in the Bus-Bus-Bus-Bus/Card-card/board-board (BBBBCcbb) format as follows: – If characters 7 and 8 of the top 16-character line of function 12 (word two) are 60: - The direct select address is characters 1 - 8 of the bottom 16-character line of function 12 (word four) in the format "BBBBCcbb".
Page 29 | U7879.001.10ABCDE-P3-D3 |Logical Address: |PCI Bus: Storage: |System Bus ..: I/O Adapter ..: |System Board ..: I/O Bus ..: |System Card .
Page 30 Yes: Use the location information and return to the procedure that sent you here. This ends the procedure. No: Continue with the next step. 8. If there is no location information in the Location field, are there additional words displayed at the top of the screen? v Yes: Use the additional words to find the address information: –...
Page 31: Hardware System Reference Code Formats
Table 2. Character definitions (continued) SCSI-attached disk, tape, or optical Communications I/O bus Adapter Port Channel Workstation I/O bus Adapter Port Device Session 11. IBM i communication-diagnostic displays that are shown by the commands VFYCMN, WRKPRB, and ANZPRB use the following address format. Values for x are explained in the following table. x1 x2 x3x4 Table 3.
Page 32 2. For more information on formats 60–63, see “Problem reference code formats detected by Licensed Internal Code” on page 20. Table 4. SRC format examples Panel function, digits x to y (from Device detected word left to IOP SRC IOP SRC a failure number right)
Page 33: Logical Address Format
Table 5. Description of SRC format examples (continued) SRC format Description JJJJ “Logical address format” — Unit Address type — field J. KKKK “Logical address format” — Unit Address type — field K. LMMM Level indicator plus 3-digit model number (for example, 0001). lmmm Level indicator plus 3-digit model number of failing device.
Page 34: Problem Reference Code Formats Detected By Licensed Internal Code
Table 6. Unit address (E) definitions Unit address value Unit address data Unit address definition Reserved Communications I/O bus Adapter Port Channel Storage I/O adapter I/O bus Controller Device Workstation I/O bus Adapter Port Device Session Auxiliary processor I/O bus Auxiliary Adapter Port...
Page 35: Searching The Service Action Log
mmmm Model number of failing component (hex 2xxx through 9FFF). This value might be 0000, if system data is not available at the time the SRC is signaled. CCCC Cause code. NNNN Number of disk device facilities missing MIGV EP General system status (see “System reference code information”...
Page 36: Problems With Noncritical Resources
a. Go to the list of reference codes and use the reference code that is indicated in the log to find the correct reference code table and unit reference code. b. Perform all actions in the Description/Action column before replacing failing items. Note: When replacing failing items, the part numbers and locations found in the service action log entry should be used.
Page 37: Using The Product Activity Log
v Yes: Perform the following steps: – Check that the workstation is operational. – Verify that the cabling and addressing for the workstation is correct. – Perform any actions indicated in the system operator message. If you need further assistance, contact your next level of support. This ends the procedure. 3.
Page 38: Working With A Communications Trace
The system service tools (SST) run one or more Licensed Internal Code or hardware service functions under the control of the operating system. SST performs service functions concurrently with the customer's application programs. The printer that is used for output must be an SCS-type data stream printer that is attached to the same workstation input/output processor (IOP) or storage media unit.
Page 39 Use this function key to change the amount of storage that all traces use. You might want to increase the amount of storage, if your system has many active traces or traces that will be active for a long time. v Display buffer size or display trace status (F11) With this function key, you can select and alternate between buffer size and trace status.
Page 40 Starting a communications trace The following is an example of a Start Trace display. Start Trace Configuration object .._________ Type ....1 1=Line 2=Network interface 3=Network server Trace description .
Page 41 3. The minimum value that is allowed for the beginning byte value for local area network (LAN) protocols (including frame relay protocols and ATM protocols) is 72 bytes. When all required options are complete, press the Enter key. The Work with Communications Trace display appears.
Page 42 1. To view all the data associated with the trace, press the Enter key without changing to the defaults on the Format a Trace Data display . The information is not in any special format. 2. Select the option to format and print only the data that you want to see. 3.
Page 43: Hexadecimal Product Activity Log Data
Record timer The time that each event occurs. Depending on the communications hardware that is being used, the record timer is one of the following values: 1. A time of day value, HH:MM:SS.NNNNN (where H=hours, M=minutes, S=seconds, and N=subseconds), based on the system time when the trace was stopped. 2.
Page 44 Display Detail Report for Resource Serial Resource Name Type Model Number Name STORAGE 6512 10-4294009 SI05 Log ID ..: 06020132 Sequence ..: 2248 Date ..: 05/20/95 Time .
Page 45 If the rightmost hexadecimal digit of offset 000182 is 2, then the unit address is hexadecimal offset 192 through 195 Record this address information. Return to the procedure that sent you here, if one. Display Hexadecimal Report for Resource Serial Resource Name Type...
Page 46: Examples: Obtaining Additional Information From Hexadecimal Reports
Examples: Obtaining additional information from hexadecimal reports You can get additional information for IOP 90xx reference code product activity log entries at DST by using a type D IPL. Notes: v The term I/O processor indicates an IOP or an IOA. Formatting is available (F4=Additional Information) for IPL from disk (type A or B IPL).
Page 47 Table 8. Mapping of format number to table reference (continued) Format number Reference the following tables Table 18 on page 47 Example: Device formatting log (unformatted information) Display Hexadecimal Report for Resource Serial Resource Name Type Model Number Name STORAGE 6607 00-68753 Offset...
Page 48 Example: Device formatting log template Display Hexadecimal Report for Resource Serial Resource Name Type Model Number Name STORAGE 6607 00-68753 Offset 0 1 2 3 4 5 6 7 8 9 A B C D E F 000180 -------- -------- -------- -------- 000190 -------- -------- -------- ------01 0001A0...
Page 49 Example: Array member formatting log (unformatted information) Display Hexadecimal Report for Resource Serial Resource Name Type Model Number Name STORAGE 6532 00-50011 Offset 0 1 2 3 4 5 6 7 8 9 A B C D E F EBCDIC 000180 F4407800 65320001 90210210 0FFFFFFF 4 ....
Page 50 Example: Array member formatting log template Display Hexadecimal Report for Resource Serial Resource Name Type Model Number Name STORAGE 6532 00-50011 Offset 0 1 2 3 4 5 6 7 8 9 A B C D E F 000180 -------- -------- -------- -------- 000190 -------- -------- -------- ------02 0001A0...
Page 51 Example: Configuration formatting log (unformatted information) Display Hexadecimal Report for Resource Serial Resource Name Type Model Number Name STORAGE 6532 00-50011 Offset 0 1 2 3 4 5 6 7 8 9 A B C D E F EBCDIC 000180 50407800 65320001 90120210 0FFFFFFF &...
Page 52 Example: Array addendum formatting log (unformatted information) Display Hexadecimal Report for Resource Serial Resource Name Type Model Number Name STORAGE 2757 10-0322005 DC03 Offset 0 1 2 3 4 5 6 7 8 9 A B C D E F EBCDIC 000000 C5D3F0F5 000000A0 00E00180 82745D0F...
Page 53 Example: Array addendum log template Display Hexadecimal Report for Resource Serial Resource Name Type Model Number Name STORAGE 6532 00-50011 Offset 0 1 2 3 4 5 6 7 8 9 A B C D E F 000180 -------- -------- -------- -------- 000190 -------- -------- -------- ------04 0001A0...
Page 54 Table 9. Format 01 (continued) Description Hex offset New device 1 serial number 0001F6 - 0001F9 Device 1 IOA type and model 0001FA - 0001FD Device 1 IOA serial number 0001FE - 000201 Device 1 Cache type and model 000202 - 000205 Device 1 Cache serial number 000206 - 000209 Device 2 type...
Page 55 Table 10. Format 02 (continued) Description Hex offset Array member 3 expected unit address 00020E - 000211 Array member 3 current unit address 000212 - 000215 Array member 4 type 000216 - 000219 Array member 4 serial number 00021A - 00021D Array member 4 expected unit address 00021E - 000221 Array member 4 current unit address...
Page 56 Table 12. Format 04 Description Hex offset Array member 10 type 0001B6 - 0001B9 Array member 10 serial number 0001BA - 0001BD Array member 10 expected unit address 0001BE - 0001C1 Array member 10 current unit address 0001C2 - 0001C5 Array member 11 type 0001C6 - 0001C9 Array member 11 serial number...
Page 57 Table 14. Format 12 Description Hex offset Current I/O card type and model 0001C4 - 0001CB Current I/O card serial number 0001CC - 0001D3 Current I/O card worldwide ID 0001D4 - 0001DB Current cache type and model 0001DC - 0001E3 Current cache serial number 0001E4 - 0001EB Current cache worldwide ID...
Page 58 Table 15. Format 13 (continued) Description Hex offset Device 2 cache type and model 0002A4 - 0002AB Device 2 cache serial number 0002AC - 0002B3 Device 2 cache worldwide ID 0002B4 - 0002BB Device 3 type 0002BC - 0002BF Device 3 serial number 0002C0 - 0002C7 Device 3 worldwide ID 0002C8 - 0002CF...
Page 59 Table 16. Format 14 (continued) Description Hex offset Array member 4 type 00027C - 00027F Array member 4 serial number 000280 - 000287 Array member 4 worldwide ID 000288 - 00028F Array member 4 expected unit address 000290 - 000293 Array member 4 current unit address 000294 - 000297 Array member 5 type...
Page 60 Table 16. Format 14 (continued) Description Hex offset Array member 12 type 00035C - 00035F Array member 12 serial number 000360 - 000367 Array member 12 worldwide ID 000368 - 00036F Array member 12 expected unit address 000370 - 000373 Array member 12 current unit address 000374 - 000377 Array member 13 type...
Page 61: Reclaiming I/O Processor Cache Storage
Table 18. Format 20 Description Hex offset Problem description 0001C4 - 000203 Path 1 adapter port 00020A Path active (00 = Unknown, 01 = Yes, 10 = No, 11 = 00020D, bit 0 - 1 Unknown) Path state (0000 = Unknown, 0001 = Operational, 0010 = 00020D, bit 4 -7 Degraded, 0011 = Failed) Node 1 port type (0000 = Empty, 0001 = Adapter, 0010 =...
Page 62: Accessing Dedicated Service Tools
DST operates in stand-alone, limited, and full paging environments. The DST tools and functions vary depending on the paging environment and the release level of the operating system. Dedicated service tools requirements Note: It is a requirement to change the password the first time anyone signs on to DST or SST. The authorized service provider needs to give the new (changed) password to the customer or have the customer change the password.
Page 63: Control Panel Function Codes On The Hardware Management Console
Note: For more information on how to identify the primary console, see “Primary consoles or alternative consoles” on page 5. 3. Sign on to DST. Type QSRV as the valid user ID and get the password from the customer. If the customer has changed the full DST authority user ID or password, ask the customer for the correct values.
Page 64: Performing An Ipl To Dedicated Service Tools
Function Description Displays the machine type, model, processor feature code, processor class indicator, and IPL path description. This function is available in both normal and manual operating mode. Causes the Use Dedicated Service Tool display to appear on the system console. This function is available only in the manual operating mode and when activated by the operating system.
Page 65: Performing An Alternate Ipl To Dst (Type D Ipl)
Perform the following steps: 1. Select a type B IPL in manual mode. Attention: For systems with logical partitions, you must power down the secondary partitions normally before performing an IPL on the primary partition to avoid possible data loss. 2.
Page 66 For more information on how to identify the primary console, see Primary consoles or alternative consoles. 7. Load the media and make the media unit ready. 8. Press the Power button to power on the system. Notes: a. Some types of removable media units automatically reset. In this condition, SRC A100 1933 (Media device not ready) might be displayed.
Page 67: Starting A Service Tool
Starting a service tool Use this procedure to start a service tool. Select this option from the Use Dedicated Service (DST) Tools display. Note: The Start a service tool option is also available from the System Service Tools (SST) display. The following options are available from the Start a Service Tool display: v Display/alter dump v Licensed Internal Code log...
Page 68: Printing The System Configuration List
v Resource name, type-model, serial number, and logical address 4. Legend v Descriptions of the indicators v Logical address format information 132-character width printouts consist of the following: v Description v Type-module v Serial number v Location data – Frame ID –...
Page 69: Hardware Service Manager
v Processor resources v Main storage resources v High-speed link resources 3. Press F6 (Print) to print the information. This ends the procedure. Hardware service manager Use the hardware service manager (HSM) to display and work with system hardware. You can select the hardware service manager option from the Start a Service Tool display. With HSM you can display and work with system hardware (logical or packaging) and debug input/output processors (IOP) and devices.
Page 70: Accessing The Advanced System Management Interface
The ASMI is sometimes referred to as the service processor menus. Use the following information to help you manage the ASMI: Accessing the Advanced System Management Interface You can access the Advanced System Management Interface (ASMI) through a Web browser, an ASCII console, or the management console.
Page 71: Accessing The Advanced System Management Interface Using An Ascii Terminal
5. Use Table 19 on page 56 to determine the IP address of the Ethernet port that your PC or notebook computer is connected to, and type the IP address in the Address field of your PC's or notebook computer's Web browser. For example, if you connected your PC or notebook computer to HMC1, type https://169.254.2.147 in your PC's or notebook computer's Web browser.
Page 72: Accessing The Advanced System Management Console Interface Using A Management Console
Using a cable equipped with a null modem, connect the ASCII console to system connector S1 1 on the back of the server or to system port FS1 on the control panel using an RJ-45 connector. Note: Both system port 1 connections are not available simultaneously; when one is connected, the other is deactivated.
Page 73: Displaying Error And Event Logs
Displaying error and event logs You can view error and event logs that are generated by various service processor firmware components. The content of these logs can be useful in solving hardware or server firmware problems. To perform the display operation, your authority level must be one of the following values: v General v Administrator v Authorized service provider...
Page 74: Setting The System Identifiers
system when creating the location codes. This task must be done using the ASMI, not with the control panel. However, if you do not have access to the ASMI, the system will still operate without updating this information. For example, when replacing the I/O backplane, you must re-enter the original enclosure serial number into the Enclosure serial number field to overwrite the serial number that is recorded for the new I/O backplane.
Page 75: Clearing All Deconfiguration Errors
You can view manufacturer's VPD stored from the system boot prior to the one in progress now. To perform this operation, your authority level must be one of the following levels: v General v Administrator v Authorized service provider To display the VPD, complete the following steps: 1.
Page 76: Working With Storage Dumps
Attention: Misuse of service tools or using them with inappropriate security safeguards might result in loss of data, programs, or other objects on the system. Working with storage dumps This information describes how to work with storage dumps. A main storage dump (MSD) is a process of collecting data from the system's main storage. For more information on main storage dumps, including platform system dumps, see Performing a platform or main storage dump.
Page 77 Your next level of support or your service provider might request that you perform a system dump if a wait or a loop in the server firmware is suspected. You can use the Hardware Management Console (HMC) or the IBM Systems Director Management Console (SDMC) to perform a system dump, which is a collection of data from the server hardware and firmware.
Page 78: Performing A Service Processor Dump
v Yes: The service processor or server firmware is not responding to a request from the control panel. Contact your next level of support or your hardware service provider. This ends the procedure. v No: An attention SRC A1xx3042 is displayed, which indicates that function 42 has been selected. 6.
Page 79: Copying A Dump
Use this procedure only under the direction of your next level of support or your service provider, after first providing to your next level of support or service provider a dump of the operating system. If you do not have an HMC, follow these steps to perform a service processor dump: 1.
Page 80: Copying A Dump Using An Aix Command
8. When the copy procedure is successfully completed, remove the media and process it according to the instructions of your next level of support or your hardware service provider. 9. If you encounter a problem with the copy procedure, contact your next level of support or your hardware service provider.
Page 81: Copying A Dump Using Ibm I Service Tools
/var/log/dump/ Copying a dump using IBM i service tools: You can copy a dump using IBM i service tools. Choose from the following options: v To copy a platform system or SP dump, go to “Copying a platform system or SP dump.” v To copy a main storage dump, go to “Copying a main storage dump”...
Page 82: Reporting A Dump
Copying a main storage dump: Use this procedure to copy an IBM i main storage dump using IBM i tools. 1. On any command line, enter STRSST. 2. Enter a valid service tools user ID and password. 3. Select option 1 (Start a service tool). 4.
Page 83: Reporting A Dump Using An Aix Command
5. Click Selected → Call Home Dump. The dump summary display shows the date, time and size of the dump. Report the summary information to your next level of support or your hardware service provider. 6. Has your next level of support or your hardware service provider requested a copy of the dump? v Yes: Continue to the next step.
Page 84: Reporting A Main Storage Dump, A Platform System Dump, Or An Sp Dump Using The Ibm I Service Tools
Reporting a main storage dump, a platform system dump, or an SP dump using the IBM i service tools: You can report a dump using the IBM i service tools. If your system has the main storage dump enabled for auto copy, your system might have automatically copied the current MSD to the auxiliary storage pool (ASP) using the dump description Automatic copy.
Page 85: Deleting A Dump Using An Aix Command
To manually delete a dump on the HMC, complete the following steps: 1. In the navigation area, open Systems Management. 2. Select the server and open it. 3. Click Serviceability → Manage Dumps → Selected > Delete Dump. 4. Select the dump to be deleted. 5.
Page 86: Performing An Ibm I Main Storage Dump
3. Select option 1 (Start a service tool). 4. Select option 6 (Main storage dump manager). 5. Select option 2 (Work with copies of main storage dumps). 6. If you want to delete any dump copies, type 4 next to the dump copies, and press Enter twice. 7.
Page 87: Performing A Slow Boot
a. Reselect function 22. b. Press Enter. c. Switch back to normal mode and wait for the dump to complete. If function 22 was selected, SRC A2D0 3000 on the console indicates that the main storage dump initiated by the user was successful.
Page 88: Performing A Slow Boot Using The Advanced System Management Interface Menus
Note: A slow-mode boot might produce a new reference code on the control panel, or new errors in the service processor error log. When the server reports a new error code, record it for use in subsequent steps. To perform a slow boot using the control panel, complete the following steps: 1.
Page 89: Determining The Primary Or Alternate Console
Note: These settings will apply to all future boots. After you complete the service action, change the settings back to what you recorded in step 5 on page 74. 8. After you are done, return to the step in the procedure that caused you to perform a slow boot. This ends the procedure.
Page 90: Finding The Primary Console When The System Is Operational
Finding the primary console when the system is operational Various methods are available to find the primary console when the system is operational. The following methods are available to find the primary console: v Method 1: Look for a sign-on display with DSP01 shown in the upper-right corner. v Method 2: If the device name (DSP01) for the console has been changed, you can verify the device name for the primary console by doing the following steps: 1.
Page 91: Resetting The Managed System Connection From The Management Console
v If your system is running Linux, type shutdown -h now These commands stop the operating system. The system power turns off, the power-on light begins to slowly blink, and the system goes into a standby state. 6. Unplug the ac power cord and plug it back in. 7.
Page 92: Replacing The Disk Drive Nonconcurrently
Do you want to replace the disk drive concurrently with system operations and the unit powered on? Go to Replace the disk drive nonconcurrently. ↓ Choose the procedure for the operating system running in the partition that the disk drive resource is assigned to. For AIX, go to Replace the disk drive using AIX.
Page 93 Remove the disk drive by: 1. Unlock the disk drive handle by squeezing it and pulling it out toward you as shown. 2. Support the bottom of the disk drive as you slide it out of the system or expansion unit.
Page 94: Replacing The Disk Drive Using Aix
Install the disk drive: 1. Support the bottom of the disk drive as you align it with the guide rails in the system unit. Do not hold the disk drive by the handle. 2. Slide the disk drive into the system until it stops. 3.
Page 95 Remove the disk drive as a resource: 1. Log in as root user or use CE Login. 2. At the command line, type diag and press Enter. 3. Press Enter to continue. 4. On the Function Selection display, select Task Selection.
Page 96 Remove the disk drive by: 1. Unlock the disk drive handle by squeezing it and pulling it out toward you as shown. 2. Support the bottom of the disk drive as you slide it out of the system or expansion unit. Do not hold the disk drive by the handle.
Page 97: Replacing The Disk Drive Using Ibm I
Install the disk drive: 1. Support the bottom of the disk drive as you align it with the guide rails in the system unit. Do not hold the disk drive by the handle. 2. Slide the disk drive into the system until it stops. 3.
Page 98 Access the unit by: 1. Open the front rack door. 2. Loosen the thumbscrew (A) on the right side of the cover. 3. Slide the cover to the right and remove it from the system unit slot (B). To recover any data that might be lost when a disk drive is replaced, you must know if the disk drive has data protection.
Page 99 Determine the protection status of the disk drive to be removed: 1. Sign on the operator console with at least service level authority. 2. Type strsst on the command line of the IBM i session and press Enter. 3. Type your service tools user ID and service tools password on the Start Service Tools (STRSST) Sign On display.
Page 100 Does the disk drive you are replacing have a status of suspended? Yes: Go to step 9. No: Check the status of the disk drive that is mirrored to the disk drive you are replacing. If it is Suspended, go to step 8. If it is Active, continue with the next step.
Page 101 Select Device Concurrent Maintenance from the Hardware Service Manager display. Press Enter. The Device Concurrent Maintenance display is displayed. 1. Enter the location code of the disk drive being replaced in the form of: U787A.001.AAAXXXX-P3-D4 2. Select option 1 (Remove device) for the Action to be performed.
Page 102 Loosen and pull out on the thumbscrew (B) to release the disk-drive bezel (C) from the disk drive, as shown in the graphic. Install the bezel on the new disk drive: 1. Find the package that contains the new disk drive. Attention: Disk drives are fragile.
Page 103 1. Return to the console and wait until the Concurrent Maintenance Results display is shown. Press F12. 2. The physical locations you entered in step 6 of this procedure might still appear on the display. If not, retype the physical location where you will be installing the new disk drive.
Page 104 Was the failing disk drive parity protected? Yes: Go to step 19. No: Continue with the next step. Restore the data on the replacement disk drive from the latest backup available. Note: Performing a restore is a customer task. Refer to the system's operations information for instructions. 1.
Page 105: Replacing The Disk Drive Using Linux
To rebuild data on the replacement disk drive, refer to the information for the controller to which the disk drive is attached: v If the disk drive is attached to a PCI-X SCSI RAID controller, see the PCI−X SCSI RAID Controller Reference Guide for AIX.
Page 106 The IBM Power RAID Configuration Utility display is shown. 11. Select Display hardware status from the IBM Power RAID Configuration Utility display. Press Enter. The Display Hardware Status display is shown. Display Hardware Status Type option, press Enter. 1=Display hardware resource information details OPT Name PCI/SCSI Location Description...
Page 107: Removing The Disk Drive
15. Record the physical location information. 16. Return to the IBM Power RAID Configuration Utility display. Removing the disk drive 1. From the IBM Power RAID Configuration Utility display, select Work with disk unit recovery. Press Enter. 2. From the Work with Disk Unit Recovery display, select Concurrent remove device. Press Enter. A Concurrent Device Remove display is shown, similar to the following display.
Page 108 Attention: v Attach a wrist strap to an unpainted metal surface of your hardware to prevent electrostatic discharge (ESD) from damaging your hardware. v When using a wrist strap, follow all electrical safety procedures. A wrist strap is for static control. It does not increase or decrease your risk of receiving electric shock when using or working on electrical equipment.
Page 109 Figure 30. Removing a disk drive from the system unit 8. Support the bottom of the disk drive as you slide it out of the system or expansion unit. Do not hold the disk drive by the handle. 9. Loosen and pull out on the thumbscrew (B) to release the disk-drive bezel (C) from the disk drive, as shown in the following figure.
Page 110: Replacing The Disk Drive
10. Press Enter on the IBM Power RAID Configuration Utility to indicate that you have removed the disk drive. Replacing the disk drive 1. Find the package that contains the new disk drive. Attention: Disk drives are fragile. Handle them with care. 2.
Page 111 Concurrent Device Add Choose a single location for add operations 1=Select OPT Name PCI/SCSI Location Description Status --- ------ -------------------------- ------------------------- ----------------- 0000:41:01.0.1/0:5: Empty 0000:41:01.0.1/1:8: Empty 0001:61:01.0.2/0:8: Empty Figure 33. Example Concurrent Device Add display 7. Type option 1 (Select) next to the location from which you removed the disk drive. The Verify Device Concurrent Add display is shown.
Page 112: Rebuilding Data On A Replacement Disk Drive Using Linux
Figure 35. Installing a disk drive in the system unit 11. Press Enter on the Complete Device Concurrent Add display to indicate that the disk drive is installed. 12. Rebuild the data on the replacement disk drive. For instructions, go to “Rebuilding data on a replacement disk drive using Linux.”...
Page 113: Removing And Replacing A Pci Adapter Contained In A Cassette In An Aix Partition That Is Powered On
If you are doing a concurrent repair using the AIX operating system, go to Removing and replacing a PCI adapter contained in a cassette in an AIX partition that is powered on. If you are doing a concurrent repair using the IBM i operating system, go to Removing and replacing a PCI adapter contained in a cassette in an IBM i partition that is powered on.
Page 114 Figure 36. Lift up on the EMC shield...
Page 115 Figure 37. Rotate the EMC shield into the open position 20. Remove the cassette. Lift up the lower cassette handle (B) as shown in the following figure. Pull the PCI cassette (C) out of the system. Attention: A cassette containing either a PCI adapter or filler panel must be placed in the PCI adapter slot of the system unit for proper air flow and cooling.
Page 116 Figure 38. PCI adapter cassette removed from the system unit 21. Place the cassette with the cover facing up on an approved ESD surface. The cover will have a label on it. 22. Install the replacement adapter into the PCI adapter cassette using the following instructions. If the cassette is not going to contain a replacement adapter, use this same procedure to place an adapter filler panel in the cassette.
Page 117 Figure 39. PCI adapter cassette cover removed b. Remove the adapter from the cassette by doing the following steps: 1) Unlock the adapter retainers by rotating the retainer clip (A) into the horizontal position. See Figure 40 on page 104. Notes: v The edge of the adapter located at the end of the cassette that contains the cassette handles is called the adapter tailstock.
Page 118 Figure 40. Adapter removed from the PCI adapter cassette c. Place the new adapter in the cassette. Attention: A cassette containing either a PCI adapter or filler panel must be placed in the PCI adapter slot of the system unit for proper air flow and cooling. If the cassette is not going to contain a PCI adapter, use this same procedure to place an adapter filler panel in the cassette.
Page 119 Figure 41. Adapter removed from the PCI adapter single-width cassette 5) Position the adapter retainers to support the adapter, and then rotate the retainer clip (B) into the closed position. See Figure 41. Note: Two retainers are located at the top of the cassette, along the top edge of the adapter. Two more retainers are located at the edge of the cassette opposite of the adapter tailstock.
Page 120 Figure 42. Long adapter in the PCI adapter cassette with the supports and stabilizer in place Adapter-cassette retainer placement for medium-length adapters v Remove the adapter stabilizer (C). See Figure 43 on page 107. v Place and lock the retainers (B). v Ensure the adapter edge is seated in each retainer groove (A).
Page 121 Figure 43. Medium-length adapter in the PCI adapter cassette with the supports in place Adapter-cassette retainer placement for short adapters v Remove the adapter stabilizer (C). See Figure 44 on page 108. v Place the hookarm (D) into the hole in the corner of the adapter. This supports the card when it is undocked from the connector on the system backplane.
Page 122 Figure 44. Short adapter in the PCI adapter cassette with the supports and the hookarm in place d. Replace the cassette cover by doing the following steps: 1) Slide the cover (B) into position on the cassette. 2) While holding the cover latch (A) in the open position, place the cover over the pivot pin (C). 3) Release the cover latch to lock the cover into place.
Page 123 Figure 45. PCI adapter cassette cover replaced 23. At the back of the system, lift the cassette cover flap and identify the cassette slot you want to use. 24. Ensure the lower cassette handle is pressed up toward the retainer clip. This places the adapter in the correct position to be docked in the system.
Page 124 Figure 46. PCI adapter cassette removed from the system unit 28. Connect the adapter cables. 29. Lower the PCI adapter EMC shield (A) into the closed position, close the shield latch, and then close the rear rack door.
Page 125 Figure 47. PCI adapter EMC shield in the closed position 30. Return to the AIX screen. Choose one of the following options:. v If you are replacing an adapter, go to step 31. v If you removing an adapter without replacing it, follow these steps: a.
Page 126: Removing And Replacing A Pci Adapters Cpartitiontained In A Cassette In A Linux Partitipartition That Is Powered Partition
37. Press F3 or Esc+3 to return to TASK Selection List. 38. Select Hot Plug Task, and then press enter. 39. Select PCI Hot Plug Manager, then select Configure a defined device, and then press Enter. 40. Select the device just replaced from the list, and then press Enter. The device is now configured. 41.
Page 127 Figure 48. Lift up on the EMC shield Common service procedures...
Page 128 Figure 49. Rotate the EMC shield into the open position 7. Remove the cassette. Lift up the lower cassette handle (B) as shown in the following figure. Pull the PCI cassette (C) out of the system. Attention: A cassette containing either a PCI adapter or filler panel must be placed in the PCI adapter slot of the system unit for proper air flow and cooling.
Page 129 Figure 50. PCI adapter cassette removed from the system unit 8. Place the cassette with the cover facing up on an approved ESD surface. The cover will have a label on it. 9. Install the replacement adapter into the PCI adapter cassette using the following instructions. If the cassette is not going to contain a replacement adapter, use this same procedure to place an adapter filler panel in the cassette.
Page 130 Figure 51. PCI adapter cassette cover removed b. Remove the adapter from the cassette by doing the following steps: 1) Unlock the adapter retainers by rotating the retainer clip (A) into the horizontal position. See Figure 52 on page 117. Notes: v The edge of the adapter located at the end of the cassette that contains the cassette handles is called the adapter tailstock.
Page 131 Figure 52. Adapter removed from the PCI adapter cassette c. Place the new adapter in the cassette. Attention: A cassette containing either a PCI adapter or filler panel must be placed in the PCI adapter slot of the system unit for proper air flow and cooling. If the cassette is not going to contain a PCI adapter, use this same procedure to place an adapter filler panel in the cassette.
Page 132 Figure 53. Adapter removed from the PCI adapter single-width cassette 5) Position the adapter retainers to support the adapter, and then rotate the retainer clip (B) into the closed position. See Figure 53. Note: Two retainers are located at the top of the cassette, along the top edge of the adapter. Two more retainers are located at the edge of the cassette opposite of the adapter tailstock.
Page 133 Figure 54. Long adapter in the PCI adapter cassette with the supports and stabilizer in place Adapter-cassette retainer placement for medium-length adapters v Remove the adapter stabilizer (C). See Figure 55 on page 120. v Place and lock the retainers (B). v Ensure the adapter edge is seated in each retainer groove (A).
Page 134 Figure 55. Medium-length adapter in the PCI adapter cassette with the supports in place Adapter-cassette retainer placement for short adapters v Remove the adapter stabilizer (C). See Figure 56 on page 121. v Place the hookarm (D) into the hole in the corner of the adapter. This supports the card when it is undocked from the connector on the system backplane.
Page 135 Figure 56. Short adapter in the PCI adapter cassette with the supports and the hookarm in place d. Replace the cassette cover by doing the following steps: 1) Slide the cover (B) into position on the cassette. 2) While holding the cover latch (A) in the open position, place the cover over the pivot pin (C). 3) Release the cover latch to lock the cover into place.
Page 136 Figure 57. PCI adapter cassette cover replaced 10. At the back of the system, lift the cassette cover flap and identify the cassette slot you want to use. 11. Ensure the lower cassette handle is pressed up toward the retainer clip. This places the adapter in the correct position to be docked in the system.
Page 137 Figure 58. PCI adapter cassette removed from the system unit 15. Connect the adapter cables. 16. Lower the PCI adapter EMC shield (A) into the closed position, close the shield latch, then close the rear rack door. Common service procedures...
Page 138 Figure 59. PCI adapter EMC shield in the closed position 17. Run the lsslot command to verify that the slot is occupied. For example, Enter lsslot -c pci -s U7879.001.DQD014E-P1-C3 The following is an example of the information displayed by this command: # Slot Description Device(s) U7879.001.DQD014E-P1-C3 PCI-X capable,...
Page 139: Verifying That The Hot-Plug Pci Tools Are Installed On The Linux Partition
Install the Linux Service Aids. These service aids enable system serviceability, as well to improve system management. If you are using a Linux distribution with Linux kernel version 2.6 or greater, you can install the Service Aids that gives you access to more capabilities, which can help you diagnose problems on your system. This software is available at the Service and productivity tools for Linux Web site.
Page 140 2. Record the slot number and location of each adapter being removed. Adapter slots are numbered either below or along the side of each adapter slot. 3. Ensure that any processes or applications that might use the adapter are stopped. 4.
Page 141 Figure 60. Lift up on the EMC shield Common service procedures...
Page 142 Figure 61. Rotate the EMC shield into the open position 19. Remove the cassette. Lift up the lower cassette handle (B) as shown in the following figure. Pull the PCI cassette (C) out of the system. Attention: A cassette containing either a PCI adapter or filler panel must be placed in the PCI adapter slot of the system unit for proper air flow and cooling.
Page 143 Figure 62. PCI adapter cassette removed from the system unit 20. Place the cassette with the cover facing up on an approved ESD surface. The cover will have a label on it. 21. Install the replacement adapter into the PCI adapter cassette using the following instructions. If the cassette is not going to contain a replacement adapter, use this same procedure to place an adapter filler panel in the cassette.
Page 144 Figure 63. PCI adapter cassette cover removed b. Remove the adapter from the cassette by doing the following steps: 1) Unlock the adapter retainers by rotating the retainer clip (A) into the horizontal position. See Figure 64 on page 131. Notes: v The edge of the adapter located at the end of the cassette that contains the cassette handles is called the adapter tailstock.
Page 145 Figure 64. Adapter removed from the PCI adapter cassette c. Place the new adapter in the cassette. Attention: A cassette containing either a PCI adapter or filler panel must be placed in the PCI adapter slot of the system unit for proper air flow and cooling. If the cassette is not going to contain a PCI adapter, use this same procedure to place an adapter filler panel in the cassette.
Page 146 Figure 65. Adapter removed from the PCI adapter single-width cassette 5) Position the adapter retainers to support the adapter, and then rotate the retainer clip (B) into the closed position. See Figure 65 Note: Two retainers are located at the top of the cassette, along the top edge of the adapter. Two more retainers are located at the edge of the cassette opposite of the adapter tailstock.
Page 147 Figure 66. Long adapter in the PCI adapter cassette with the supports and stabilizer in place Adapter-cassette retainer placement for medium-length adapters v Remove the adapter stabilizer (C). See Figure 67 on page 134. v Place and lock the retainers (B). v Ensure the adapter edge is seated in each retainer groove (A).
Page 148 Figure 67. Medium-length adapter in the PCI adapter cassette with the supports in place Adapter-cassette retainer placement for short adapters v Remove the adapter stabilizer (C). See Figure 68 on page 135. v Place the hook arm (D) into the hole in the corner of the adapter. This supports the card when it is undocked from the connector on the system backplane.
Page 149 Figure 68. Short adapter in the PCI adapter cassette with the supports and the hook arm in place d. Replace the cassette cover by doing the following steps: 1) Slide the cover (B) into position on the cassette. 2) While holding the cover latch (A) in the open position, place the cover over the pivot pin (C). 3) Release the cover latch to lock the cover into place.
Page 150 Figure 69. PCI adapter cassette cover replaced 22. At the back of the system, lift the cassette cover flap and identify the cassette slot you want to use. 23. Ensure the lower cassette handle is pressed up toward the retainer clip. This places the adapter in the correct position to be docked in the system.
Page 151 Figure 70. PCI adapter cassette removed from the system unit 27. Connect the adapter cables. 28. Lower the PCI adapter EMC shield (A) into the closed position, close the shield latch, then close the rear rack door. Common service procedures...
Page 152: Preparing For Hot-Plug Scsi Device Or Cable Deconfiguration
Figure 71. PCI adapter EMC shield in the closed position 29. Return to your terminal and the IBM i sign on screen. 30. Select Power on domain on the Hardware Resource Concurrent Maintenance display and press Enter. 31. Select Assign to on the resource that has an asterisk (*) on the Work with Controlling Resource display.
Page 153: Powering Off An Expansion Unit
2. Determine which SCSI adapter you plan to remove the cables or devices from. 3. Adapter slots are numbered on the rear of the system unit, record the slot number and location of each adapter being removed. 4. Ensure that any processes or applications that might use the adapter are stopped. 5.
Page 154 4. Messages that may be generated on the HMC during the procedure refer to specific partitions by their partition IDs. A partition's ID is a numeric value that represents the order in which the partitions were created. The partitions listed in the Server Management content area are not necessarily listed in order of partition ID.
Page 155 4. The system will prevent the expansion unit from being powered off if there are failed or inactive links in the HSL loop that the expansion unit is on, other than the links adjacent to the expansion unit. If an attempt is made to power off the expansion unit under these circumstances, a descriptive error message will be presented.
Page 156 No: Go to step 11. Yes: Power off the partitions running Linux and go to step 11. 11. Determine if any of the I/O resources in the expansion unit are owned by partitions running AIX. Are any of the I/O resources in the expansion unit owned by partitions running AIX? v No: Go to step 12.
Page 157 – If logical device resources that use resources in the expansion unit cannot be unconfigured, the procedure must be delayed until they can be unconfigured or the partitions that have such resources must be powered off. – Following is an example of the type of message that is displayed if there are logical AIX resources that must be unconfigured.
Page 158 + scsi0 U0595.001.435DF30-CB1-C01-T1 PCI-X U320 SCSI RAID Adapter Physical bus + hdisk0 U0595.001.435DF30-CB1-C01-T1-L6-L0 16 Bit LVD SCSI Disk Drive (36400 MB) * ses0 U0595.001.435DF30-CB1-C01-T1-L15-L0 SCSI Enclosure Services Device + scsi1 U0595.001.435DF30-CB1-C01-T2 PCI-X U320 SCSI RAID Adapter Physical bus + sisraid0 U0595.001.435DF30-CB1-C01-C1-T1 PCI-X U320 SCSI RAID Adapter Logical bus Displays the rootvg hdisk(s): lsvg - o...
Page 159 a. If the procedure is being done from an IBM i partition, the system prevents the procedure from being done from a console or terminal session connected through the expansion unit being powered off. A different console or terminal session not connected through the expansion unit being powered off must be found, or the server must be powered off.
Page 160: Powering On An Expansion Unit
Yes: Move each of the expansion unit's ac power cords one at a time to the alternate ac power source to prevent the expansion unit from losing ac power. Return to the procedure that sent you here. Powering on an expansion unit You can power on an expansion unit that is either managed by a management console(such as the Hardware Management Console (HMC) or the IBM Systems Director Management Console (SDMC)) or not managed by a management console.
Page 161 Attention: Do not use this procedure in either of the following situations: v To replace disk units that are supported under device concurrent maintenance. Use the device concurrent maintenance procedure instead. v On the system unit or the system unit's integrated I/O enclosure. For system units and system units integrated I/O enclosures, see the "Powering on or off a system".
Page 162: After Hot-Plug Scsi Device Or Cable Deconfiguration
5. Work with the customer to restart all I/O bus activity that was ended when the enclosure was powered off, then go to step 6 v In IBM i partitions: – Work with the customer to vary on all configuration descriptions (ctl, device, line, network server, etc.) that were varied off when the enclosure was powered off.
Page 163: Verifying The Repair In Aix
Did all the enclosures power on? Yes: Go to step 3.↓ Go to step 3. No: Continue with the next step. Choose from the following options: v If the original problem was that an enclosure would not power on and you have another FRU to replace, locate and replace the next field-replaceable unit (FRU).
Page 164 Did you encounter any problems? Reinstall the operating system and continue with step 5. If the original problem still exists, replace the field-replaceable unit (FRU) or perform the isolation procedure that is next in the FRU list. If you have reached the end of the FRU list, contact your next level of support.
Page 165 1. Enter diag at the command prompt. 2. Press Enter. 3. Select the Diagnostics Routines option. 4. When the Diagnostic Mode Selection menu displays, select System verification. 5. When the Diagnostic Selection menu displays, select the All Resources option or test the FRUs you exchanged, and any devices that are attached to the FRU(s) you exchanged, by selecting the diagnostics for the individual FRU.
Page 166 When a test is run on a resource in system verification mode, that resource has an entry in the AIX error log. If the test on the resource was successful, the Resource Repair Action menu displays. After replacing that FRU, you must select the resource for that FRU from the Resource Repair Action menu.
Page 167: Verifying A Repair Using An Ibm I System Or Logical Partition
Verifying a repair using an IBM i system or logical partition Use this procedure to verify a repair using the IBM i operating system. 1. Was the system powered off during the repair? Yes: Continue with the next step. No: Continue with step 3. 2.
Page 168: Verifying The Repair In Linux
Yes: Continue with the next step. No: Go to step 14. 12. Is the new reference code the same as the original reference code? Yes: Continue with the next step. No: A new symptom might have occurred. Go to the Start of call procedure to determine the cause of the problem.
Page 169: Verifying The Repair From The Management Console
Verifying the repair from the management console Perform these procedures to close problem numbers, clear hardware messages, and prepare the server to return to the customer using the management console. Follow this checklist before performing the procedures: v You return the server to the state that the customer normally uses such as IPL type, IPL mode, and the way the system is configured or partitioned.
Page 170: Activating And Deactivating Leds
1. Select the problem to close, on the Service Event Overview window. 2. Select the menu Selected, located on the menu bar. 3. Click Close Event. 4. Enter your comments in the Serviceable Event Comments window, and click Close Event. 5.
Page 171: Activating Or Deactivating An Identify Led Using The Management Console
v An indication that there still might be open problems within the system. v An indication that you cannot activate the system attention LED. 7. Select one of the logical partitions in the lower table, and select Deactivate partition LED from the Partition Operations menu.
Page 172: Deactivating A System Attention Led Or Logical Partition Led Using The Advanced System Management Interface
4. To activate or deactivate an identify LED for a FRU, select an enclosure from the table, and then click List FRUs. 5. Select one or more FRUs from the table, and then click either Activate LED or Deactivate LED. The associated LED is either turned on or off.
Page 173: Gathering And Uploading System Configuration Information
4. Select the preferred state from the list. 5. Click Save settings. Gathering and uploading system configuration information You can use the snap command to gather and upload system configuration information to a remote location for support. The information gathered with the snap command might be required to identify and resolve system-related problems.
Page 174: Closing A Service Call
3. Log in as anonymous and use your email address as the password. 4. Enter the following command: ftp> cd /toibm/hw 5. Enter the following command: ftp> bin 6. Enter the following command: ftp> put xxxxx.YYY.000.snap.pax.Z ftp> xxxxx.YYY.000.snap.pax.Z 7. To return to the earlier command prompt, enter the following command: ftp>...
Page 175 v Yes: Continue with the next step. v No: If the system attention LED is still on, turn off the LED as described in “Activating and deactivating LEDs” on page 156. Return the system to the customer. This completes the repair. 4.
Page 176 13. Have you begun a list of Axx partitions from prior service action events that you processed in this maintenance analysis procedure (MAP)? v Yes: Go to step 15. v No: Continue with the next step. 14. Begin a new list of Axx partitions by copying the list of partitions obtained in step 11 on page 161. Go to step 16.
Page 177 v Yes: Go to step 32. v No: Continue with the next step. 25. Does the list of all partitions you recorded in step 11 on page 161 contain more than one entry? v Yes: Continue with the next step. v No: Go to step 32.
Page 178: Closing A Service Call Using Aix Or Linux
v Yes: Continue with the next step. v No: If the system attention LED is still on, turn off the LED as described in “Activating and deactivating LEDs” on page 156. Return the system to the customer. This completes the repair. Note: If during the processing of the list of open service action events, some service action events remained open, further service actions might be required to complete the repair.
Page 179 v Return the server to the state that the customer normally uses, such as IPL type, IPL mode, and the way the system is configured or partitioned. Attention: Before returning the system to the customer, remove the system from service mode. If the system is left in service mode, it automatically places a call for service every two hours.
Page 180 6. The system hardware is functioning correctly. If the system attention LED is still on, turn off the LED as described in “Activating and deactivating LEDs” on page 156. This completes the repair. Note: If, during the processing of the list of open service action events, some service action events remained open, further service actions might be required to complete the repair.
Page 181 1. Enter diag at the command prompt. 2. Press Enter. 3. Select the Diagnostics Routines option. 4. When the Diagnostic Mode Selection menu displays, select Problem determination. 5. When the Advanced Diagnostic Selection menu displays, select the All Resources option, or test the FRUs you exchanged, and any devices that are attached to the FRUs you exchanged, by selecting the diagnostics for the individual FRU.
Page 182 When a test is run on a resource in system verification mode, and that resource has an entry in the AIX error log, if the test on the resource was successful, the Resource Repair Action menu displays. After replacing that FRU, you must select the resource for that FRU from the Resource Repair Action menu.
Page 183: Closing A Service Call Using Integrated Virtualization Manager
Attention: Before returning the system to the customer, remove the system from service mode. If the system is left in service mode, it automatically places a call for service every two hours. Closing a service call using Integrated Virtualization Manager Perform these procedures to close problem numbers, clear hardware messages, and prepare the server to return to the customer.
Page 184 v Yes: Go to step 11. v No: Continue with the next step. 8. Examine the FRU list of the service action event. Are any FRUs listed for the service action event? v Yes: Continue with the next step. v No: Go to step 11. 9.
Page 185 18. Click Close Event. 19. Add comments for the serviceable event. Include any unique additional information. Click OK. 20. Add or update FRU information: Did you replace, add, or modify a FRU of the open service action event? v Yes: Continue with the next step. v No: Go to step 22.
Page 186 Note: If the terminal type is not defined, you 1. Press Enter. are prompted to define it before you can 2. Select the Task Selection option. proceed. 3. Select the Log Repair option. 4. Select the resource associated with the repair action. If the repair action was reseating a cable or adapter, select the resource associated with that repair action.
Page 187 1. Press Enter. 2. Select the Task Selection option. Note: If the terminal type is not defined, you are prompted to define it before you can proceed. 3. Select the Log Repair option. 4. Select the resource associated with the repair action. If the repair action was reseating a cable or adapter, select the resource associated with that repair action.
Page 189: Notices
Notices This information was developed for products and services offered in the U.S.A. The manufacturer may not offer the products, services, or features discussed in this document in other countries. Consult the manufacturer's representative for information on the products and services currently available in your area.
Page 190: Trademarks
This information is for planning purposes only. The information herein is subject to change before the products described become available. This information contains examples of data and reports used in daily business operations. To illustrate them as completely as possible, the examples include the names of individuals, companies, brands, and products.
Page 191 Federal Communications Commission (FCC) statement Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Page 192 VCCI Statement - Japan The following is a summary of the VCCI Japanese statement in the box above: This is a Class A product based on the standard of the VCCI Council. If this equipment is used in a domestic environment, radio interference may occur, in which case, the user may be required to take corrective actions.
Page 193 Electromagnetic Interference (EMI) Statement - Taiwan The following is a summary of the EMI Taiwan statement above. Warning: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user will be required to take adequate measures. IBM Taiwan Contact Information: Electromagnetic Interference (EMI) Statement - Korea Germany Compliance Statement...
Page 194: Class B Notices
EN 55022 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden: "Warnung: Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung kann im Wohnbereich Funk-Störungen verursachen; in diesem Fall kann vom Betreiber verlangt werden, angemessene Maßnahmen zu ergreifen und dafür aufzukommen." Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten Dieses Produkt entspricht dem “Gesetz über die elektromagnetische Verträglichkeit von Geräten (EMVG)“.
Page 195 This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:...
Page 196 VCCI Statement - Japan Japanese Electronics and Information Technology Industries Association (JEITA) Confirmed Harmonics Guideline (products less than or equal to 20 A per phase) Japanese Electronics and Information Technology Industries Association (JEITA) Confirmed Harmonics Guideline with Modifications (products greater than 20 A per phase) IBM Taiwan Contact Information Electromagnetic Interference (EMI) Statement - Korea...
Page 197: Terms And Conditions
Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse B ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben.
Page 198 The manufacturer reserves the right to withdraw the permissions granted herein whenever, in its discretion, the use of the publications is detrimental to its interest or, as determined by the manufacturer, the above instructions are not being properly followed. You may not download, export or re-export this information except in full compliance with all applicable laws and regulations, including all United States export laws and regulations.

Bull ESCALA Power7 Series Common Service Procedures

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