Technical Support; Service And Support - Siemens SIMATIC IOT2000 Series Operating Instructions Manual

Technical support

5.1

Service and support

You can find additional information and support for the products described on the Internet at
the following addresses:
● Technical support
(https://support.industry.siemens.com/cs/start?lc=en-WW)
● Support request form
(https://support.industry.siemens.com/My/ww/en/requests)
● After Sales Information System SIMATIC IPC/PG
(http://www.siemens.com/asis)
● SIMATIC Documentation Collection
(http://www.siemens.com/simatic-tech-doku-portal)
● Your local representative
(http://w3.siemens.com/aspa_app/)
● Training center
(http://sitrain.automation.siemens.com/sitrainworld/?AppLang=en)
● Industry Mall
(https://mall.industry.siemens.com)
When contacting your local representative or Technical Support, please have the following
information at hand:
● MLFB of the device
● BIOS version for industrial PC or image version of the device
● Other installed hardware
● Other installed software
Tools & downloads
Please check regularly if updates and hotfixes are available for download to your device. The
download area is available on the Internet at the following link:
After Sales Information System SIMATIC IPC/PG (http://www.siemens.com/asis)
IOT2000 Extension Modules
Operating Instructions, 2018/05, A5E39456816-AB
5
33