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TROUBLESHOOTING
Vacuum is not picking up debris. No suction or light suction.
• Ensure handle, hose, dust cup, and wand are all securely connected onto the unit.
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely
air-drying the filters before reinserting them in the vacuum.
• Dust cup may be full; empty dust cup.
• Check wand, hose, hose connections, nozzle and accessories for blockages; clear blockages
if required.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibres, or hair that may be wrapped around the brushroll and
Soft Roller or trapped behind the Soft Roller.
Vacuum lifts rugs.
• Turn off vacuum, and move it away from any obstruction. Turn on vacuum and tilt handle
back to activate brushroll.
• Check that vacuum is in Extended Runtime mode and/or try Floor mode.
• Turn off the unit to disengage the brushroll and restart with the Power button.
Brushroll/Soft Roller does not spin.
• If Brushroll Indicator Light on the floor nozzle turns red, the brushroll and/or Soft Roller
have stopped spinning. Immediately turn off and remove battery from vacuum pod and
remove blockage before reconnecting and turning vacuum back on. If light turns green, the
blockage has been successfully cleared.
• If headlights are not illuminated, there is a connection issue between the hose, pod, wand,
and nozzle. Try disconnecting the pieces and then reconnecting them, sliding in each one
until it clicks securely into place. If the headlights still do not illuminate, please contact
Customer Service on 0800 682 0453.
Vacuum turns off on its own or will not turn on.
There are several possible reasons for the vacuum cleaner turning off on its own, including
blockages, battery issues, and overheating. If the vacuum cleaner turns off on its own, perform
the following steps:
1. Check battery indicator lights to see if battery needs to be recharged. If it does not need
charging, turn off the vacuum cleaner and remove battery.
2. Empty dust cup and clean filters.
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and battery to cool for at least 45 minutes, until it returns to room temperature.
5. Return battery to vacuum and press Power button.
Dust cup will not latch onto unit:
• The dust cup will not latch if the pod is not inserted properly onto the unit. Align the bottom
of pod onto the rails on the front of the neck of the floor nozzle. Slide pod down the rails until
it clicks into place.
Battery not charging.
• Batteries outside of optimal temperature range may not begin charging immediately. Move to
room temperature area and/or allow battery to cool before charging.
• Please review battery runtimes in the Operating the Vacuum section.
• When charging with the cradle, ensure battery is pressed all the way down onto cradle and
that charge indicator lights illuminate.
• Battery life expectancy is at least two years and comes with a two-year limited guarantee.
New battery packs can be purchased at sharkclean.eu
• When charging with the cradle ensure the charger is inserted and then rotated to lock it into
place. Battery will not charge unless the charger is locked into place.
Battery not inserting into vacuum.
• Make sure handle is down before pushing battery securely into place.
• Make sure HEPA filter is securely clicked into place prior to inserting the battery.
For all other issues, please contact Customer Service on 0800 862 0453.
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0800 862 0453
FIVE (5) YEAR LIMITED GUARANTEE
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product (your "statutory
rights"). You can enforce these rights against your retailer. However, at Shark we are so confident about the quality of our products that
we give you an additional manufacturer's guarantee of up to five years. (1 year as standard plus 4 years when you register) These terms
and conditions relate to our manufacturer's guarantee only – your statutory rights are unaffected. Please note that the 5 year guarantee
is available in all EU countries and in the UK if it stops being an EU country during the guarantee term.
The conditions below describe the prerequisites and scope of our guarantee. They do not affect your statutory rights or the obligations
of your retailer and your contract with them.
The Lithium-Ion Battery pack is not covered by the 5 year guarantee (see battery guarantee on next page)
Shark® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work properly for as long
as possible. The guarantee it comes with is an important consideration - and reflects how much confidence the manufacturer has in its
product and manufacturing quality.
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline (0800 862 0453) is open from
9.00am to 6.00pm Monday - Friday. It's free to call, and you'll be put straight through to a Shark representative. You'll also find online
support at www.sharkclean.eu/uk.
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you'll need the following information about your
machine:
•
Model no.
•
Serial Number (only if available)
•
Date you purchased the machine (receipt or delivery note)
To register online, please visit www.sharkclean.eu/uk/register-guarantee
IMPORTANT
•
The manufacturer's guarantee covers your product for 12 months (or for 5 years, if registered) starting on the date of purchase.
•
Please keep your receipt at all times. Should you need to use your guarantee we will need your receipt to verify the information
you have supplied to us is correct. The inability to produce a valid receipt may invalidate your guarantee.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee you can choose to receive our newsletter containing tips, advice and competitions. Hear the latest
news about new Shark technology and launches. If you register your guarantee online, you'll get instant confirmation that we've
received your details.
How long are new Shark machines guaranteed for?
Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for a total of five years
(12 months plus an extended guarantee of 4 years).
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark's discretion), including all parts and labour. A Shark guarantee is in addition to
your legal rights as a consumer.
What is not covered by the free Shark guarantee?
1.
Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
2.
Normal wear and tear such as brush bar, fuse, belt, batteries, hose etc.
3.
Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the vacuum
cleaner which is not in accordance with the Shark Operating Manual supplied with your machine.
4.
Use of the vacuum cleaner for anything other than normal domestic household purposes.
5.
Use of parts not assembled or installed in accordance with the operating instructions.
6.
Use of parts and accessories which are not Shark spares.
7.
Faulty installation (except where installed by Shark).
8.
Repairs or alterations carried out by parties other than Shark or its agents.
9.
The Lithium ION battery. Please see next page for battery guarantee.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our customers to want to
repair their vacuum cleaners after the guarantee has elapsed. In this case please contact our free phone customer service help line
and ask about our guarantee program, on 0800 862 0453.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You'll find a full range of
Shark spares, replacement parts and accessories for all Shark machines at www.sharkclean.eu.
Please remember that using non-Shark spares may invalidate your manufacturer's guarantee. However your statutory rights
are unaffected.
s h a r kc l e a n . e u
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