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Mobile Device Frequently Asked Questions
How do I call for help?
Firmly press one of your Help buttons or press and hold your Mobile Device's
Emergency button for two (2) seconds to call for help. You will hear your Mobile
Device beep and then you will hear an ADT operator asking if you are okay. If you are
able to speak, please provide your status.
Is the Mobile Device waterproof?
No, however, your neck pendant(s) and wristband are waterproof and can be taken
with you in the shower or tub.
Do I need my Mobile Device when I leave my home?
Yes, always take your Mobile Device with you when leaving your home and wear your
pendant or wristband at all times at home and away so help is never out of reach.
How long will the Mobile Device battery last?
The battery is designed to last over 24 hours after it has been fully charged.
Mobile Emergency Response User Guide
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