Frequently Asked Questions - ADT Fall Detection Pendant User Manual

Frequently asked questions

What happens if I fall?
If you are able to, you should always press the
emergency help (blue) button if you need help. If you
are unable to press the button and a fall is detected
by the Fall Detection pendant, it waits for 20 to 30
seconds to check for normal movement before sending
the emergency fall message. It then waits 20 additional
seconds for manual cancellation. After this time, if no
motion has occurred and the alarm is not cancelled
manually, the alert is sent to the emergency response
center just as it would for an emergency help button
press.
How can I cancel a Fall Detection Alarm?
Alarms can be manually cancelled by pressing and
holding the emergency help (blue) button on the Fall
Detection pendant for at least 5 seconds during the time
that the red light is flashing. You will hear a series of
beeps and the light will flash green once.
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You can also cancel by pressing the blue RESET
button on the base station, if you have the Medical
Alert Plus system. If the alarm is not cancelled, the
emergency operator will contact you through the
base station or mobile device. If the operator cannot
hear you or you do not respond, emergency help will
be dispatched.
How do I manually call for help?
Press the emergency help (blue) button on the Fall
Detection pendant. An alarm will be sent to the
monitoring center through the base station or mobile
device. Once you communicate with an operator, if
you are able to speak, please provide your status. If
you fall and are not able to push your button, your
fall will be automatically detected and an alarm will
be sent to the emergency response center through
the base station or mobile device.