Vcd9000 Vehicle Cradle - Symbol MC9000-K Product Reference Manual

12-16 MC9000-K/S for Embedded Windows® CE .NET Product Reference Guide

VCD9000 Vehicle Cradle

Table 12-9. Troubleshooting the VCD9000 Vehicle Cradle
Symptom
Mobile computer
battery charging LED
does not light.
Mobile computer's
battery is not
recharging.
No data was
transmitted, or
transmitted data was
incomplete.
Possible Cause
Cradle is not receiving power.
Mobile computer was removed
from the cradle too soon.
Battery is faulty.
Mobile computer was not placed
correctly in the cradle.
Mobile computer was removed
from the cradle during
communication.
The external device required a null
modem cable, which was not used.
Incorrect cable configuration.
Action
Ensure the power input cable is securely connected to the
cradle's power port.
Replace the mobile computer in the cradle.
If the mobile computer's battery pack is fully depleted, it
can take four hours to fully recharge the battery.
Replace the battery.
Remove the mobile computer from the cradle, and re-
insert correctly.
If the battery still does not charge, contact Customer
Support.
The mobile computer battery charging LED blinks amber
when the mobile computer is correctly inserted and is
charging.
Replace the mobile computer in the cradle and retransmit.
Retransmit using a null modem cable.
See the system administrator.