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12-12
MC9000-K/S for Embedded Windows® CE .NET Product Reference Guide
Cable Adapter Module
Table 12-6. Troubleshooting The Cable Adapter Module
Symptom
Mobile computer
battery is not charging.
During data
communications, no
data was transmitted,
or transmitted data was
incomplete.
Magnetic Stripe Reader
Table 12-7. Troubleshooting the Magnetic Stripe Reader
Symptom
MSR cannot read card.
Possible Cause
Mobile computer was removed
from CAM or CAM was unplugged
from AC power too soon.
Battery is faulty.
The mobile computer is not fully
attached to the CAM.
Mobile computer detached from
CAM during communications.
Incorrect cable configuration.
Communications software is not
installed or configured properly.
Possible Cause
Mobile computer detached from
MSR during card swipe.
Faulty magnetic stripe on card.
MSR application is not installed or
configured properly.
Action
Ensure CAM is receiving power. Ensure mobile computer
is attached correctly. Confirm main battery is charging
under Start - Settings - System - Power. If a mobile
computer battery is fully depleted, it can take up to four
hours to fully recharge a battery (if the mobile computer is
off and longer if the mobile computer is operating).
Verify that other batteries charge properly. If so, replace
the faulty battery.
Detach and re-attach the CAM to the mobile computer,
ensuring it is firmly connected.
Re-attach mobile computer to CAM and retransmit.
See your System Administrator.
Perform setup as described in
Action
Re-attach mobile computer to MSR and reswipe the card.
See your System Administrator.
Ensure the MSR application is installed on the mobile
computer.
Ensure the MSR application is configured correctly.
Chapter 4,
Communications.
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