Troubleshooting - Symbol PPT 8800 Quick Reference Manual

Troubleshooting

Problem
Terminal does not
turn on.
Terminal doesn't
recognize my
handwriting.
Rechargeable lithi-
um-ion battery did
not charge.
Cannot see charac-
ters on display.
Communication
with host fails while
using the USB ca-
ble and Cable Cup.
P P T
Cause
Battery not charged.
Battery not installed
properly.
System crash.
Character strokes
written incorrectly
with the stylus.
Character strokes
written on the wrong
part of the LCD
screen.
Lower-case and up-
per-case letters, and
numbers written on
the wrong parts of the
LCD screen.
Battery failed.
Terminal removed
from cradle while bat-
tery was charging.
Terminal not powered
on.
Electrostatic dis-
charge (ESD) may
have caused USB
connection to be in-
operable.
8 8 0 0
Solution
Charge or replace the battery in the ter-
minal.
Ensure battery is installed properly.
See Installing the Battery on page
Perform a hard reset. See
Hard Reset on page
For your terminal to recognize hand-
writing input with the stylus, characters
must be written a certain way. Refer to
the PPT 8800 with Windows Mobile
2003 Software for Pocket PCs Product
Reference Guide for information about
how to write character strokes.
Make the character strokes in the lower
character entry area on the screen —
not on the display part of the screen.
Ensure you are writing letters and num-
bers in the correct part of the LCD
screen.
Replace battery. If your terminal still
does not operate, try a soft reset, then
a hard reset; see
nal on page 15.
Insert terminal in cradle and begin
charging. The lithium-ion battery re-
quires up to 2 1/2 hours to recharge ful-
ly. The larger capacity battery requires
5 hours to recharge fully.
Press the Power key.
Disconnect the USB cable from the Ca-
ble Cup and then reconnect.
20
5.
Performing a
16.
Resetting the Termi-