After-Sales Service - Samsung Galaxy A20 Notes On Usage

Downloading...and...updating...software
Update files can be downloaded from the Internet
web site via wireless communication into the product
directly.
On...the...home...screen,...flick...up...or...flick...
a
down...→...[Settings]
[Software...update]...→...[Download...and...
b
install]
Follow...the...onscreen...instructions
c
After-Sales...Service
■ When...asking...for...repair ...
For repair, contact Repair and Delivery Support
Center.
During...the...
warranty...
period
Outside...the...
warranty...
period
* The warranty is valid for one year from the day that you
first buy the product.
• Before handing in the product for repair, make a
backup of the contents of memory since they may
disappear during repair. Note that the Company shall
not be liable for any damages and loss of income
should the contents of memory be altered or lost.
• Recycled parts that meet the Company's quality
standards are sometimes used for repair.
• Collected au device by Replacement device delivery
service which you used before are recycled to cell
phones for replacement after repairs. Also replaced
parts by au after-sales service are collected
and recycled by KDDI. They are not returned to
customers.
• The product which is processed, remodeled,
analyzed (including by modifying or analyzing
the software (including by rooting etc.), reverse
engineering, decompiling), or repaired by an
unauthorized repair office is not covered by the
warranty and repair may be refused.
Repairs will be done based on the
terms of services of the free-of charge
repair warranty described.
We shall repair the product for a
charge as requested by the customer
if repair renders it usable.
Appendix
47