Dell SE2417HGX User Manual page 37

Synchronization
problems
Safety related issues
Intermittent problems
Missing color
Wrong color
Image retention from
a static image left on
the monitor for a long
period of time
Video ghosting or
overshooting
∞ Reset the monitor to Factory Settings (Factory Reset).
∞ Perform monitor self-test feature check to determine if the scrambled
screen appears in self-test mode.
∞ Check for bent or broken pins in the video cable connector.
∞ Restart the computer in the safe mode.
∞ Do not perform any troubleshooting steps.
∞ Contact Dell immediately.
∞ Ensure that the video cable connecting the monitor to the computer is
connected properly and is secure.
∞ Reset the monitor to Factory Settings (Factory Reset).
∞ Perform monitor self-test feature check to determine if the intermittent
problem occurs in self-test mode.
∞ Perform monitor self-test feature check.
∞ Ensure that the video cable connecting the monitor to the computer is
connected properly and is secure.
∞ Check for bent or broken pins in the video cable connector.
∞ Change the Color Setting Mode in the Color Settings OSD to Graphics or
Video depending on the application.
∞ Try different Preset Modes in Color settings OSD. Adjust R/G/B value in
Custom Color in Color settings OSD.
∞ Change the Input Color Format to RGB or YPbPr in the Color settings
OSD.
∞ Run the built-in diagnostics.
∞ Use the Power Management feature to turn off the monitor at all times
when not in use (for more information, see
∞ Alternatively, use a dynamically changing screensaver.
∞ Change the Response Time in the Display OSD to Fast or Normal
depending on your application and usage.
Power management modes).
Troubleshooting
37
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