Trouble Shooting - Braun Oral-B GENIUS X Manual

Trouble Shooting

Problem
APP
Handle does
not operate
(properly) with
™
Oral-B App.
Reset to factory
settings.
TOOTHBRUSH
Handle is not
operating
(during first
use).
Short stuttering
sounds/flash-
ing light after 2
minutes or han-
dle does not
operate any
timer.
Handle does
not charge.
Possible reason
1. Oral-B™ App is closed.
2. Bluetooth is not activated on
smartphone.
3. Bluetooth is deactivated on han-
dle; Bluetooth indicator (7) is
off.
4. Bluetooth connection to smart-
phone has been lost.
5. Your smartphone does not sup-
port Bluetooth 4.0 (or higher)/
Bluetooth Smart.
6. Handle on plugged-in charger.
7. Outdated Oral-B™ App.
Original app functionality wanted.
Battery has a very low charge
level; no lights illuminate.
Timer has been modified/deacti-
vated via App.
1. Battery is at a very low charger
level.
2. Ambient temperature for
charging is out of valid range
(≤ 0°C and ≥ 60°C).
Remedy
1. Launch Oral-B™ App.
2. Activate Bluetooth on smart-
phone (described in its user
manual).
3. Activate Bluetooth by simultane-
ously pressing on/off (3) and
mode button (4) for 2 seconds
until Bluetooth indicator (7)
turns on.
4. Pair handle and smartphone
again via app settings. Keep
your smartphone in close prox-
imity when using it with handle.
5. Your smartphone must support
Bluetooth 4.0 (or higher)/ Blue-
tooth Smart in order to pair han-
dle. Check App Store
Google Play™ for compatible
smartphones.
6. Bluetooth is deactivated while
handle is placed on plugged-in
charger.
7. Download latest Oral-B™ App.
Press and hold on/off button (3)
for 10 seconds until all indicator
lights double blink simultaneously.
Charge at least for 30 min.
Use App to change timer settings
or perform factory reset (see App
Trouble Shootings).
1. Charging lights might not flash
immediately; it can take up to
30 minutes.
2. Recommended ambient tempe-
rature for charging is 5°C to
35°C.
(SM) or