Motorola Moto E6 Plus User Manual page 220

Fix a problem : App issues
Can't hear notifications
Adjust your notification
Can't send or receive messages
1. Change your preferred network to Global.
2. If you recently switched from iPhone and are having trouble sending messages to or
receiving them from an iPhone, your phone number may still be associated with
iMessaging. You need to
3. Contact your carrier.
Can't send or receive pictures or videos
Your data plan must support MMS (multimedia messaging) and
Messages app stopped
1. Check that you have not disabled permissions for the Messages app. If any permissions
are turned off,
2. Force stop the app.
services that may be causing your issue.
3. Uninstall any recent app updates.
Touch & hold
4. Clear the app's cache.
5. Reset the phone.
Keyboard not working
If your keyboard has problems, like a missing spacebar:
1. Check for updates
2. Turn your phone off and then on again.
3. Clear the cache
Problems with Facebook, WhatsApp, other apps
If you're having problems with messaging apps that you installed:
1. Check for updates
2.
If you can open the app, touch
settings.
deregister your
turn them on and try using the app again.
This completely shuts down the app, including any background
, then touch App info > > Uninstall updates.
This frees up space by removing temporary files.
to your keyboard app.
for the keyboard app.
to the app.
account.
or > Help and look for troubleshooting information.
cellular data must be
211
on.