Motorola Moto E6 Plus User Manual page 208

Fix a problem : Call and SIM issues
Saying "OK, Google" won't work from all screens, but you can touch the search widget first,
then say "OK, Google".
7. Use safe mode
8. Reset the phone.
Poor sound quality on calls
Start by checking your
buttons while you're on a call.
Wired headset
1. Make sure the headset is inserted completely into the
2. If you are using a case or cover, remove it and re-insert the headset to see if it was
interfering.
3. Try a different headset to determine if the issue is with the original headset.
Earpiece
1. Check that nothing is covering the microphone:
• If you are using a case, cover or screen protector, remove it and see if it was causing
the issue.
• Check that the protective film that ships with the phone has been removed.
2. While in a call, try using the speakerphone or a wired headset to see if the sound quality
improves. If it doesn't, the issue is probably network signal strength instead of hardware.
3. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new
connection with the network.
4. Use safe mode
5. Check if a software update
6. Reset the phone.
Bluetooth device
Check battery level of Bluetooth device and phone, and charge if necessary. Bluetooth devices
may disconnect or create noise when the phone or Bluetooth battery are low.
Can't make/receive calls
Try these troubleshooting
to see if apps you installed are causing the issue and uninstall as needed.
volume setting. You can only adjust the call volume with the Volume
to see if apps you installed are causing the issue and uninstall as needed.
is available for your phone.
steps.
headset jack.
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