Contacting Dell Emc; Secure Remote Services; Recycling Or End-Of-Life Service Information - Dell EMC VxFlex Series Owner's Manual

Getting help

Contacting Dell EMC

Use this topic to learn how to contact Dell EMC.
About this task
Dell EMC provides several online and telephone-based support and service options. Availability varies by country and
product, and some services may not be available in your area. To contact Dell EMC for sales, technical support, or
customer service issues use the steps in this task.
Note: If you do not have an active internet connection, you can find contact information on your purchase invoice,
packing slip, bill, or Dell EMC product catalog.
Procedure
1. Go to https://dell.com/support/incidents-online/contactus.
2. For customized support:
a. Type your system Service Tag in the Service Tag box.
b. Click Submit.
3. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.

Secure Remote Services

Secure Remote Services (formerly ESRS) is a secure, two-way connection between Dell EMC products and Dell EMC
Customer Support that helps customers avoid and resolve issues up to 73 percent faster. It is completely virtual and
offers flexibility for enterprise environments of any size.
Key benefits
Proactive wellness monitoring and issue prevention
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Automated issue detection, notification and case creation for quicker uptime
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Predictive analytics-based recommendations through MyService360 and product consoles
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The Secure Remote Services lifeline is a heartbeat that pulses outbound from the Secure Remote Services gateway to
Dell EMC Customer Service in 30-second intervals, providing Dell EMC with connectivity status as well as the status of
each product. The heartbeat ensures continuous monitoring, notification, and if necessary, proactive remote
troubleshooting to ensure high availability of your products. As a result, you will experience faster resolution and
greater uptime.

Recycling or End-of-Life service information

Take back and recycling services are offered for this product in certain countries.
If you want to dispose of system components, visit
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Dell.com/recyclingworldwide and select the relevant country.