Service Procedures; Storagetek's Worldwide Offices - StorageTek L180 Reference Manual

Service

Service Procedures

When you need to replace a battery or the UPS:
1. Verify that no circuit breakers are tripped—this is the most common
problem with the UPS.
2. Did the customer account lose power?
3. Review the information in
problem, such as a weak or discharged battery.
4. Once it is determined that the UPS has failed, the call will be escalated.
StorageTek will work with APC to get a replacement part (such as a battery
or UPS) to the customer's site.
5. Write down the model number, serial number, and date of purchase of the
UPS. APC will issue a Returned Material Authorization Number (RMA#).
6. Pack the UPS properly using the same packing material the replacement
arrived in to avoid damage in transit.
Note: Never use Styrofoam beads for packaging, damage during transit is not
7. Mark the RMA# on the outside of the package.
8. Return the UPS by insured, prepaid carrier to the address given to you by
Customer Support Services.

StorageTek's Worldwide Offices

You may contact any of StorageTek's worldwide offices to discuss complete
storage, service, and support solutions for your organization. You can find
address and telephone number information on StorageTek's external web site
at:
http://www.storagetek.com/StorageTek/about/about_wo.html
Contact number: ____________________________________________
5-2
covered under warranty.
First Edition
Chapter 4, "Fault Isolation" to help isolate the
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