5: Service; Customer Support Services - StorageTek L180 Reference Manual

Service
This chapter describes what to do if problems occur with the uninterruptible
power supply (UPS). In some cases, you might be able to correct the problem.
In other cases, you must contact your service provider to correct the problem.

Customer Support Services

The Call Center for Customer Support Services (CSS) is available 24 hours a day,
seven days a week, to customers with StorageTek maintenance contracts and to
StorageTek employees.
To contact StorageTek's CSS about a problem:
1. Use the telephone to call StorageTek at:
2. Describe the problem to the call taker. They will ask you several questions
and either route your call to a support technician or dispatch a service
representative.
Please have the following information available when placing a service call:
Account name
Site location number
Contact name
Telephone number
Equipment model number
Serial number (if known)
Urgency of problem
Problem description
96047
1–800–525-0369 (from within the United States)
303-673-4056 (from outside the United States)
One of StorageTek's worldwide offices (see
First Edition
5
page 5-2)
5-1