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Enrollment
• Verify sensor is receiving power.
◦ After inserting batteries, the sensor LED should illuminate or flash within 10 seconds.
• Verify sensor is not communicating with another network.
◦ If the sensor has been previously enrolled in a different system or daughterboard, delete the sensor from the
system and hold the sensor reset button for 10 seconds to clear the sensor from old network before attempting
to enroll the sensor in a new network. The sensor cannot be cleared if it is currently communicating with its
network. In this case the sensor must be deleted from the system first through the control panel or remote
command.
Sensor non-responsive
• Verify range: Verify the sensor is registering a strong signal. If signal strength is low, move non-responsive sensor
closer to control panel, verify signal strength and see if communication resumes.
• Replace batteries: Check battery level at the panel (under "Image Sensor Settings") and install fresh sensor
batteries.
To check the signal strength and battery level using the panel:
1. Go to the home screen.
2. Tap System Settings.
3. Enter the installer code.
4. Tap Installer Toolbox.
5. Tap System Configuration.
6. Tap Image Sensors.
7. Verify the Image Sensor's Battery voltage and Signal Strength.
Images not captured
• Verify sensor rules.
◦ Verify the sensor initialization process has been completed.
◦ To verify sensor rules using the Partner Portal:
1. Log into the Partner Portal.
2. Find the customer account.
3. Click Equipment.
4. Click Image Sensors.
5. Verify the Image Sensor's Rules Confirmed column shows as Yes for all Image Sensors.
▪ If rules are not confirmed, click Resend Rules.
• Enable auto uploads.
◦ During the first four hours after any sensor is enrolled in the system, alarm images will not automatically be
uploaded to Alarm.com. Automatic uploads are automatically enabled after four hours. Enable uploads sooner
from the Partner Portal.
https://answers.alarm.com/ADC/Partner/Installation_and_Troubleshooting/Image_Sensor/Image_Sensor_Version_3/Alarm.com_Image_S
Updated: Wed, 19 Jun 2019 01:34:38 GMT
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