Troubleshooting Cutter Issues - PrismCut P20 User Manual

4.3 Troubleshooting cutter issues

Before contacting support, you may want to try basic troubleshooting.
1) Unit will not power on.
- Make sure power cord is securely plugged into the power adapter.
- The power adaptor shows a small green light when it is working correctly
- Check the exact outlet you are using by plugging in a lamp. Note that some-
times the bottom outlet in a two outlet wall plate is controlled by a light switch.
2) The mat/vinyl pulls to one side when it goes through the cutter
- Proper alignment when placing the mat/vinyl in the cutter is most important
- Also, make sure the pinch rollers are directly under the black arrows
- Make sure the grit rollers on the bottom bar are clean of any sticky residue
- Place your mat/vinyl so that the pinch rollers are near the outside edges
(note that pinch rollers must always match up with grit rollers below)
- You may have better results by adding (or removing) a middle pinch roller
- Make sure the small levers on the back of pinch rollers are all down (or all up)
- You might be using too much downforce on the blade. Increase passes instead
3) The blade does not cut all the way through the material
- Some materials need multiple passes to cut all the way through (set in SW)
- Check that blade offset and overcut settings are set correctly in software
- Try increasing pressure before considering extending exposed blade length
4) Cutter stops/stalls when cutting very thick materials
- Try decreasing speed/force and increasing number of passes
- Place the bladeholder in the jaw slightly higher to allow blade to drop more
5) I cannot get WiFi to connect
- Make sure that the home screen does NOT say HI_LINK_xxxx
- Make sure the home screen shows the IP address of your home/office router
(typical home IP addresses may start with 192.xxx or 172.xxx or 10.xxx)
- The IP address on the cutter and in the software MUST be the same
- Check that you are using the correct WiFi password for your home router
- Try moving the cutter closer to the WiFi router. Ideally right next to the router
6) I cannot get USB to connect
- Note that USB is not needed if you are using WiFi
- Test the USB port on the computer with a different USB device
- Make sure the connection settings on your computer show USB in the software
- With computer on, remove and re-insert the USB cable to re-initialize the port
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