Marquis Spas DESTINY Owner's Manual page 43

TROUBLESHOOTING GUIDE
PLEASE NOTE: The following corrective actions may be performed by the spa
owner. If the trouble cannot be corrected in the steps below, please contact your
authorized Marquis spa dealer for service. (Improper servicing by an unauthorized
service provider or spa owner could result in damage not covered by the warranty and
could cause serious injury.)
EQUIPMENT WILL NOT OPERATE
• Check the control panel LCD window for diagnostic code.
• Check the circuit breaker on the main circuit panel.
• Check the condition of the power cord.
INADEQUATE JET ACTION
• Be sure the shut-off valves are completely open.
• Open the jets by turning the jet face to allow for maximum water flow.
• Check that the air control valve is open (rotate lever counterclockwise).
• Check for obstruction or restrictions at suction guard(s) or filters, such as
leaves.
• Check that the water is at proper level, 2/3 up the Vortex skimmer
opening(s).
• Inspect the filter cartridge(s) for dirt and debris.
• Check for pump air lock..
JET VALVES ARE HARD TO OPERATE
• Valves and rotating jets that become hard to turn is an indication of sand, dirt
or too high calcium level in the water.
• Remove components and rinse before damage occurs.
• Advise bathers to shower or use a foot bath before entering the spa. Failure to
use or maintain valves as directed may cause damage by introduction of foreign
materials such as dirt, sand and calcium that is not covered under the warranty.
NO HEAT
• Check temperature displayed in the LCD window for desired temperature setting.
• Inspect the filter cartridge(s) for dirt and debris.
• Check that the water is at proper level, 2/3 up the Vortex skimmer
opening(s).
• Check HEAT MODE to be certain spa is not in SLEEP MODE or ECONOMY
MODE.
• Lower ambient temperatures may result in heat loss.
NOTE: Do not expect instant hot water from the jets. It will take the heater 12-24
hours to heat the water to the temperature you desire.
LIGHT DOES NOT WORK
• Press the LIGHT pad on the control panel.
• Reposition the light bulb in the socket. (See REPLACING LIGHT BULB.)
• Replace the light bulb with a 6 watt bulb (GE 918 ONLY).
OZONATOR BUILDUP
There can be a build up of nitrous compounds that typically gathers at the ozone
outlet connection to the tubing after a six to 12 month period. If you see a
"gummy" build up at the point where the ozone tubing is connected to the ozone
generator, do the following:
• Turn electrical power off.
• Disconnect the tubing and clean it out using a Q-tip dipped in white vinegar.
Take care to avoid cracking or breakage when you remove the tubing from
the barbed fitting.
LCD DIAGNOSTIC MESSAGES
The advanced technology built into the spa allows it to perform a number of self-
diagnostic system checks and it can display a variety of messages in the LCD
window on the control panel.
OHH: Over heat protection. If a malfunction occurs and the spa water reaches
44°C, the system completely shuts down. In such a condition, DO NOT ENTER
THE WATER. Turn off all power to the spa. Remove spa cover and allow water
to cool. Once the heater has cooled, turn on power to the spa, then reset by
pushing any pad. If spa does not reset, shut off the power to the spa and contact
your authorized Marquis Spas® dealer for service. Several conditions could lead
to overheating, for example, low water level, shut-off valves closed while heater
is on, dirty filter, and restriction in the plumbing lines. After the power is turned
®
M A R Q U I S S P A S
back on, the spa will not restart itself until the water temperature within the spa
drops to a lower, predetermined temperature.
OHS: Over heat protection. The spa has shut down. One of the sensors has
detected that the spa water is 43.3°C. DO NOT ENTER THE WATER. Turn off
all power to the spa. Remove spa cover and allow water to cool. Once the
heater has cooled, turn on power to spa, then reset by pushing any pad. If spa
does not reset, shut off the power to the spa and contact authorized Marquis
Spas® dealer for service.
ICE: Freeze protection has been activated. Contact your authorized Marquis
Spas® dealer for service. NOTE: ICE can been seen on a fresh fill if water
temperature is too cold.
SnA and SA: A sensor that is plugged into the Sensor "A" jack is not working.
The spa turns off. Contact authorized Marquis Spas® dealer for service.
Snb and SB: A sensor that is plugged into the Sensor "B" jack is not working.
The spa turns off. Contact authorized Marquis Spas® dealer for service.
SnS and SN: Sensors are out of balance. If this is alternating with the
temperature, it may just be a temporary condition. If the display shows only this
message (periodically blinking), the spa is shut down. Contact authorized
Marquis Spas® dealer for service.
NOTE: If power is shut off or a power outage occurs, the 240V system has a
battery backup. All user settings are retained.
HFL and HL: A substantial difference between the temperature sensors was
detected. This could indicate a flow problem. Check water level in spa. Refill if
necessary. If the water level is okay, make sure the pumps have been primed. If
problem persists, contact authorized Marquis Spas® dealer.
LF: Persistent low flow problems. (Displays on the fifth occurrence of the HFL
message within 24 hours.) Heater is shut down, but other spa functions continue
to run normally. Following this action is required for HFL message. Heating
capacity of the spa will not reset automatically. You may press any pad to reset.
dr: Inadequate water detected in heater. Check water level in spa. Refill if
necessary. If the water level is okay, make sure the pumps have been primed. Press
any pad to reset.
drY: Inadequate water detected in heater. (Displays on third occurrence of dr
message.) Spa is shut down. Follow action required for "dr" message. Spa will
not automatically reset; you may press any pad to reset.
Pr: When your spa is first energized, it will go into Priming mode. It will last for
up to four or five minutes and then the spa will begin to heat and maintain the
water temperature in the Standard mode.
- - F; - - C: Temperature is unknown. After the pump has been running for two
minutes, the temperature will display.
- - -: The temperature is not current. The spa is in Economy or Sleep mode. The
pump may have been off for hours. If you wish to see the current spa
temperature, either switch to Standard mode or turn Jets 1 on for at least two
minutes.
Additional Diagnostics for Destiny and Epic models:
rtC: Hardware failure. Contact authorized Marquis Spas® dealer.
PSt: Hardware failure. Contact authorized Marquis Spas® dealer.
CrC: Firmware install problem. Contact authorized Marquis Spas® dealer.
CFE: Conf iguration error, spa cannot start up. Contact authorized Marquis
Spas® dealer.
GFI: Spa can not trip GFCI. Contact dealer. Continued operation could be unsafe.
StU: Pump appears to be stuck in the on position, causing the water temperature to
creep up, possibly to hazardous levels. POWER DOWN SPA IMMEDIATELY. DO
NOT ENTER THE WATER. Contact authorized Marquis Spas® dealer.
HOt: Pump appears to have been stuck in the on position the last time spa was
powered.
O W N E R ' S M A N U A L
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