Troubleshooting - Tele System Hello Quick Start Manual

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SMART WiFi HD VIDEO INTERCOM HELLO - QUICK START GUIDE
Time Settings: sync Hello with your smartphone/tablet.
Restart device: restarts Hello remotely.
Change Admin password: change the password of access to smartphone/tablet.
User Management: allows the administrator (Admin) to create a list of users (setting username/password credentials for
access to the system), so as to limit and control the number of people who can connect to Hello.
Unlock Password Changes: allow you to set a password to unlock the electric lock only.
WiFi device Settings: allows you to connect Hello to a Wi-Fi network different from the one chosen during initial installa-
tion. If the new network is password protected, you will be asked the same. Hello will reboot and automatically connect to
wireless router set.
Delete: removes Hello from the list.

9. Troubleshooting

The mobile device does not connect to Hello: check that the smartphone is connected to the Internet, if you connect it to the
same wireless network of Hello and restart the device or reconfigure it as before (ref Chapter 6 First installation)
Audio/video Delay: a lag in the transmission of audio and video is normal and depends on the network speed and bandwidth
availability.
You don't get notifications on your mobile phone: Verify that the settings for receiving notifications on your smartphone/
tablet to be empowered.
Disable notifications: enter the list of devices connected to Hello mobile (other-> device list) and disable notifications or
camera all cameras listed.
Web Configurator (for experts only): to access the web Configurator Hello simply insert both IP address in the address field
of the web browser (Internet Explorer recommended), and then the username and password chosen during initial installation.
NOTA: Some functions within the Web Configurator may not be active or not available for the connected device.
The Configurator is designed to interoperate with different devices, with technical characteristics that may vary from model
to model. The Web Configurator can only access the Admin user (Administrator).