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Troubleshooting
If your WINCO® Cotton Candy Machine does not operate, please check the following prior to placing a service call.
PROBLEM
The unit is not turning on
The switch light is on, motor is running, but
spinner is not heating up
Motor is not spinning
Unit is vibrating too much
Service and Repair
THIS EQUIPMENT MUST ONLY BE SERVICED BY AN AUTHORIZED AGENT.
NOTE
Parts protected by the manufacturer or its agent are not to be adjusted by the installer unless the installer is an authorized service agent.
If you have any questions or problems DO NOT send unit to WINCO® without first contacting our customer service department.
See "Limited Warranty" section on page 12 for details.
8
POSSIBLE CAUSE
Power supply
Fuse has blown
Power switch is off
Plug/cord or external wiring damage
Internal wiring fault
Microswitch is not engaged
Carbon brushes are worn
Internal wiring fault
Motor/power switch not on
Belt may have slipped off or broken
Internal wiring fault
Unit is NOT on stable surface
Floss pan or clear lid is not on properly
Loose hardware
RECOMMENDED SOLUTION
Check power supply cord is correctly plugged in
and outlet is working
Unscrew the fuse on the front and check if the
fuse is intact. Replace if necessary.
Check that the unit is plugged in and turned on
Replace power cord- Replacement must be done
by an authorized service provider
Replace faulty wiring - Replacement must be
done by an authorized service provider
Check floss pan is secured and all four latches are
locked
Replace carbon brushes- Replacement must be
done by an authorized service provider
Replace faulty wiring - Replacement must be
done by an authorized service provider
Check to confirm power switch is in the "ON"
position.
With the power off and disconnected, check that
the Belt is on the motor pully. If it has fallen off or
is broken, replace and restart unit
Replace faulty wiring - Replacement must be
done by an authorized service provider
Place unit on a stable surface or place on top of a
vibration-resistant surface, such as a rubber mat
Adjust the floss pan or clear lid to fit tight and
centered, not touching the center spinner
Tighten any loose screws, nut or bolts that may
be vibrating
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