Troubleshooting - Sony UP-970AD Instructions For Use Manual

Troubleshooting

Before you call for service, please check the problems
and solutions described below. If you cannot solve the
problem, contact the nearest authorized dealer.
Symptom Causes/remedies
First few prints New paper roll just installed?
tIf a new roll of paper has just been
spotted with small
dots.
Pressing the PRINT • Paper does not feed.
button or the COPY
button does not print
the image.
• Alarm sounds.
• Paper feeds but printing does not
The PRINT and Is the ANALOG/DIGITAL switch set
CAPTURE buttons do to the digital mode?
tSwitch to the analog mode.
not light.
Black borders or Adjust the print area in the menu
missing portions items.
around the printout
Paper Jams • Jammed paper visible?
• Condensation collected in unit?
40
Troubleshooting
loaded, paper dust may cause white
spots in printed images. Press the
FEED button and hold it down to
feed about 15~20 cm (6~8 in.) and
then release. (page 10)
tPower switched on?
tUnit connected correctly?
(page 12, 26)
tPaper roll loose? (page 9)
tIs an item other than "MU:1"
selected in the "MULTI" menu?
(page 17)
tIs the ANALOG/DIGITAL
switch position correct?
tPaper loaded correctly? (page 9)
tHas the thermal head
overheated? The thermal head
may overheat when the unit
prints dark image continuously.
Wait until the head cools down.
tIs the video signal of the image
input?
tIs the "MEDIA" menu item set
correctly?
start.
tPaper loaded with the wrong
side up? (page 9)
tPress the OPEN/CLOSE button
to open the paper door, remove
the printout or the paper roll,
and then gently pull the jammed
paper out of the unit.
tIf the unit has just been brought
into a warm room from a cold
location, condensation may have
formed inside the unit. Switch
the unit off and let it set for 1 - 2
hours (until it warms to room
temperature), then try printing
again.
Symptom Causes/remedies
Printouts dirty. Thermal head dirty?
tUse the head cleaning sheet
provided with the unit to clean the
thermal head. (page 36)
The unit stops printing When printing almost black images
while printing almost continuously, the thermal head
black images and the protection circuit may shut down the
message "COOL" is unit to prevent the thermal head from
displayed on the LCD. overheating.
tStop printing and allow the thermal
head to cool.
White lines or small Is "TR:ON" selected in the "TRAP"
letters on the screen menu item for black and white input
are not printed clearly. signals?
tSelect "TR:OFF" in "TRAP" when
the input signal is a black and white
signal. (page 18)
Small squares appear Is "TR:OFF" selected in the "TRAP"
over the whole screen. menu item for color input signals?
tSelect "TR:ON" in "TRAP" when
the input signal is a color signal.
(page 18)
• Is the 75 Ω select switch set
The printout is too
dark or too light. correctly?
• Is the "MEDIA" menu item set
correctly? (page 17, 30)
• Is the "GAMMA" menu item set
correctly? (page 16, 29)
The printout seems Is "AS:1:1" selected in the "ASPCT"
stretched or enlarged. menu item?
tSelect "AS:4:3." (page 16)
The printing paper Is the platen roller dirty?
tClean the platen roller (page 37)
does not feed
smoothly.
Jog dial does not • Is printing in progress?
operate menu. tCancel printing, or wait until
printing finishes.
• If set to digital mode, has the
printing data been queued or paused
on the computer end?
tCancel the queued print job, or
wait until printing finishes.