Troubleshooting - VivaQuant Rhythm Express RX-1 User Manual

Chapter 5: Maintenance, Service, and Troubleshooting

Troubleshooting

Problem
Screen is blank
Device is in recording mode, but
data are not being collected.
Device is in recording mode, but
data are not being collected.
High level of noise and/or artifact
on the recording
Device does not connect to the
cellular network and the cloud
icon does not display
Battery does not last the
expected number of hours
Screen reads "Call for Service"
Screen no longer reads Leads: OK
instead reads Off:
‐RA, ‐LA, ‐RL, ‐LL
Screen reads "Disconnect leads!"
Other problems
Possible cause
Battery is dead
Battery is near full depletion.
Recording has been paused to prevent
battery from going completely dead.
Both leads have been disconnected for
more than 30 minutes
Electrodes have come loose or poor
skin preparation
Cell signal may be too weak
The number of recharges may have
exceeded the rated life of the battery.
Device is not ready to record
Lead indicated has become
disconnected
Leads are connected to electrodes
while connected to charger
22
Solution
Charge the device
Charge the device.
Check electrodes and lead wires.
Reconnect device to electrodes.
Remove electrodes, prep skin at new
location near old electrodes, and replace.
Move to a new location (e.g. near a
window). If you are inside a building, go
outside if possible. To initiate a new
connection without having to wait for the
a scheduled connection, press the red PTE
button and the up arrow for 5 seconds
until thecloud icon appears on the display.
Call for a return materials authorization to
have the device serviced
Contact the monitoring center.
1‐866‐ECG‐TRUE (1‐866‐324‐8783)
Check/reconnect lead to electrode and
lead to RX‐1 connections, if connections
are okay replace the electrode indicated
Disconnect leads from electrodes
Contact the monitoring center.
1‐866‐ECG‐TRUE (1‐866‐324‐8783)