Chapter 5: Maintenance, Service, and Troubleshooting
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Maintenance, Service, and Troubleshooting
Storing the RX-1
The RX‐1 may be stored for about 2 months without significantly depleting the battery charge level. Store the device in a
clean, dry environment at a temperature between 10° and 25° C. Under no circumstances should the device be stored
above 70° C. Damage to the device could result.
The device will connect with the server, and automatically confirm that all data have been transferred to the monitoring
center, before it erases the RX‐1 solid state drive. Once this is complete, the device will show Standby on the display. The
device can be charged while in Standby Mode. If you wish to configure the device for the next patient prior to storing,
configure the device on the server prior to placing the device in Standby Mode.
Cleaning the RX-1
The device must be cleaned after each patient. To clean the RX‐1 and lead wires, use a soft cloth dampened with a mixture
of warm water and mild detergent solution or 10% bleach, and then dry with a clean, soft cloth.
Caution: Do not use alcohol or acetone to clean the device or lead wires as this can damage the material. Do not expose
the device or lead wires to steam cleaning, as damage could result. Recommended cleaning procedure is to wipe
the exterior surfaces with a cloth dampened with warm water and mild detergent solution and then dry with a
clean, soft cloth.
Service
If you experience a problem with the RX‐1, review the troubleshooting section for a listing of problems and solutions. If
additional assistance is required with setting up, using or maintaining the equipment or if you notice changes in the
performance of the RX‐1 device contact customer support at 1‐866‐ECG‐TRUE (1‐866‐324‐8783)
Please, have the serial number of the device and description of the problem available when you call.
Disposal
This device contains electronic components and a lithium battery. Dispose of this device in compliance with local, state,
and national regulations.
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