Sony WF-1000XM3 Faq And Troubleshooting

FAQ and Troubleshooting steps:
Sound cuts out or noise occurs while playing music on my earbud headphones
The earbud headphones use a left and right simultaneous Bluetooth® transmission method. This
means the Bluetooth connection stability is improved compared to more conventional
headphones. However, intermittent audio, or no audio may occur under the following situations:

In a location where the Wi-Fi signal is inconsistent, such as on a train, an airport, or rail
station

When using in an environment with a congested Wi-Fi signal, near to other wireless
audio devices using Wi-Fi, microwaves, phones.
Follow these troubleshooting steps to resolve the sound issues:

For WF-1000XM3 only
Update the headset software to the latest version using the Sony | Headphones Connect
app. For more details, visit the product page of the headset on the Sony Support website.

Reconnect your headphones to the Bluetooth® device.
1. Place earbud headphones in the charging case and then close the lid.
2. After a few seconds, remove them from the charging case and then reconnect with
the Bluetooth device.

Set the Sound quality mode to Priority on stable connection.
1. Launch the Sony | Headphones Connect app.
2. Set the Sound quality mode to Priority on stable connection.
Notes:

When the Noise Canceling function is set to on, you may hear white noise, a small
electrical noise with continuous static sound. The white noise is generated because of the
characteristics of the Noise Canceling function. This is not a malfunction of the headset.
If you are bothered by the white noise, use the headset with the Noise Canceling function
OFF.

When you use the headset while walking or running, vibration may be heard, linked with
the body movements. This is due to the characteristic of the headset combined with the
vibration of the movement, and is not a malfunction.

When the Noise Canceling function is set to ON, or the Ambient Sound Control is set
to ON, the wind noise may be louder depending on the usage conditions. If this is the
case, check the following:
o WF-1000XM3: Move the slide bar to Wind Noise Reduction in the Ambient
Sound Control setting. If the wind noise isn't reduce sufficiently, turn off the
Noise Canceling function and Ambient Sound Control settings.