Dell Vostro 7590 Service Manual
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Dell Vostro 7590 Service Manual

Dell Vostro 7590 Service Manual

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Vostro 7590

Service Manual

Regulatory Model: P83F
Regulatory Type: P83F001

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Summary of Contents for Dell Vostro 7590

  • Page 1: Service Manual

    Vostro 7590 Service Manual Regulatory Model: P83F Regulatory Type: P83F001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer..........................6 Safety instructions................................6 Before working inside your computer........................6 Safety precautions............................... 7 Electrostatic discharge—ESD protection......................... 7 ESD field service kit ..............................8 Transporting sensitive components........................... 9 After working inside your computer...........................9 2 Disassembly and reassembly........................10 Recommended tools................................
  • Page 4 CPU fan.....................................35 Removing the CPU fan............................. 35 Installing the CPU fan..............................36 Heat sink....................................37 Removing the heat sink—UMA..........................37 Installing the heat sink—UMA..........................38 Removing the heat sink—discrete.......................... 39 Installing the heat sink—discrete..........................40 Coin-cell battery................................41 Removing the coin-cell battery..........................41 Installing the coin-cell battery...........................42 I/O board...................................43 Removing the I/O board............................
  • Page 5 Updating BIOS on systems with BitLocker enabled....................82 Updating your system BIOS using a USB flash drive.................... 82 Updating the Dell BIOS in Linux and Ubuntu environments................. 83 Flashing the BIOS from the F12 One-Time boot menu..................83 System and setup password............................86 Assigning a system setup password........................

  • Page 6: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 7: Safety Precautions

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 10: Disassembly And Reassembly

    Disassembly and reassembly Recommended tools The procedures in this document require the following tools: • Phillips #0 screwdriver • Phillips #1 screwdriver • Plastic scribe NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4 Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then...

  • Page 11: Base Cover

    Component Secured to Screw type Quantity Screw image Heat sink - UMA System board M2x4 Heat sink - Discrete System board M2x4 I/O board Palm-rest and keyboard M2x3 assembly CPU fan Palm-rest and keyboard M2x4 assembly Power-adapter port Palm-rest and keyboard M2x4 assembly Power button and optional...
  • Page 12 Steps Remove the five screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly. Loosen the three captive screws that secure the base cover to the palm-rest and keyboard assembly. Disassembly and reassembly...

  • Page 13: Installing The Base Cover

    Pry open the base cover starting from the top-center edge of the palm-rest and keyboard assembly and follow the "guidance line" indicated in the image to remove the base cover. Lift the base cover off the palm-rest and keyboard assembly. Installing the base cover Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 14: Battery

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/...

  • Page 15: Installing The 6-Cell Battery

    Steps Disconnect the battery cable from the system board. Remove the seven screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. Lift the battery off the palm-rest and keyboard assembly. Installing the 6-cell battery Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the battery and provides a visual representation of the installation procedure.

  • Page 16: Removing The 3-Cell Battery

    Steps Place the battery on the palm-rest and keyboard assembly and align the screw holes on the battery with the screw holes on the palm- rest and keyboard assembly. Replace the seven screws (M2x4) to secure the battery to the system board and palm-rest and keyboard assembly. Connect the battery cable to the system board.

  • Page 17: Installing The 3-Cell Battery

    Steps Disconnect the battery cable from the system board. Remove the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. Lift the battery off the palm-rest and keyboard assembly. Installing the 3-cell battery Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the battery and provides a visual representation of the installation procedure.

  • Page 18: Wlan Card

    Steps Place the battery on the palm-rest and keyboard assembly and align the screw holes on the battery with the screw holes on the palm- rest and keyboard assembly. Install the four screws (M2x4) that secure the battery to the system board and palm-rest and keyboard assembly. Connect the battery cable to the system board.

  • Page 19: Installing The Wlan Card

    Steps Remove the screw (M2x4) that secures the WLAN card bracket to the WLAN card. Remove the WLAN card bracket from the WLAN card. Disconnect the antenna cables from the WLAN card. Slide and remove the WLAN card from the WLAN card slot. Installing the WLAN card Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 20: Memory Modules

    Steps Align the notch on the WLAN card with the tab on the WLAN card slot and insert the WLAN card at an angle into the WLAN card slot. Connect the antenna cables to the WLAN card. Align and place the WLAN card bracket on the WLAN card. Replace the screw (M2x4) to secure the WLAN card bracket to the WLAN card.

  • Page 21: Installing The Memory Modules

    Steps Lift the mylar and use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. Slide and remove the memory module off the memory module slot on the system board. Installing the memory modules Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 22: Solid-State Drive

    Steps Lift the mylar and align the notch on the memory module with the tab on the memory-module slot. Slide the memory module firmly into the slot at an angle. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 23: Installing The M.2 2280 Solid-State Drive

    Steps Remove the two screws (M2x4) that secure the solid-state drive module shield to the palm-rest and keyboard assembly. Slide and remove the solid-state drive module shield from the solid-state drive slot. Slide and remove the solid-state drive module from the solid-state drive slot. Installing the M.2 2280 solid-state drive Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 24 The figure indicates the location of the solid-state drive and provides a visual representation of the installation procedure: Steps If required, align the solid-state drive bracket to accommodate the M.2 2280 solid-state drive. Align the notch on the solid-state drive module with the tab on the solid-state drive slot. Slide the solid-state drive module firmly into the solid-state drive slot at an angle.

  • Page 25: Removing The M.2 2230 Solid-State Drive

    Next step Connect the battery cable. Install the base cover. Follow the procedure in After working inside your computer. Removing the M.2 2230 solid-state drive Prerequisites Follow the procedure in Before working inside your computer. Remove the base cover. Disconnect the battery cable.
  • Page 26 The figure indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure: Steps If required, align the solid-state drive bracket to accommodate the M.2 2230 solid-state drive. Align the notch on the solid-state drive module with the tab on the solid-state drive slot. Slide the solid-state drive module firmly into the solid-state drive slot at an angle.

  • Page 27: Removing The M.2 2280 Pcie Solid-State Drive

    Next step Connect the battery cable. Install the base cover. Follow the procedure in After working inside your computer. Removing the M.2 2280 PCIe solid-state drive Prerequisites Follow the procedure in Before working inside your computer. Remove the base cover. Disconnect the battery cable.

  • Page 28: Hard Drive

    Steps Align the notch on the solid-state drive module with the tab on the solid-state drive slot. Slide the solid-state drive module firmly into the solid-state drive slot at an angle. Replace the screw (M2x4) that secures the solid-state drive module to the system board. Next step Connect the battery...
  • Page 29 Steps Open the latch and disconnect the hard-drive cable from the system board. Remove the three screws (M2x4) that secure the hard-drive bracket to the palm-rest and keyboard assembly. Lift the hard-drive assembly, along with its cable, off the palm-rest and keyboard assembly. Disconnect the interposer from the hard-drive assembly.

  • Page 30: Installing The Hard Drive

    Installing the hard drive Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the hard drive and provides a visual representation of the installation procedure. NOTE: The hard drive is available only in computers shipped with 3-cell battery.

  • Page 31: Speakers

    Steps Place the hard drive into the hard-drive bracket. Align the screw holes on the hard-drive bracket with the screw holes on the hard drive, and then replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive. Connect the interposer to the hard-drive assembly.

  • Page 32: Installing The Speakers

    Steps Disconnect the speaker cable from the system board. Note the routing of the speaker cable and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. NOTE: Note the position of the rubber grommets before lifting the speakers. Lift the speakers, along with the cable, off the palm-rest and keyboard assembly.

  • Page 33: Graphics Processing Unit (Gpu) Fan

    Steps Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. Connect the speaker cable to the system board. Next step Install the battery.

  • Page 34: Installing The Gpu Fan

    Remove the base cover. Remove the battery. About this task The figure indicates the location of the GPU fan and provides a visual representation of the removal procedure. Steps Remove the two (M2x4) screws that secure the GPU fan to the palm-rest and keyboard assembly. Disconnect the GPU fan cable from the system board.

  • Page 35: Cpu Fan

    Steps Slide and place the GPU fan on the palm-rest and keyboard assembly. Align the screw holes on the GPU fan with the screw holes on the palm-rest and keyboard assembly. Replace the two (M2x4) screws to secure the GPU fan to the palm-rest and keyboard assembly. Connect the GPU fan cable to the system board.

  • Page 36: Installing The Cpu Fan

    Steps Remove the two (M2x4) screws that secure the CPU fan to the palm-rest and keyboard assembly. Disconnect the CPU fan cable from the system board. Slide and lift the CPU fan off the palm-rest and keyboard assembly. Installing the CPU fan Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 37: Heat Sink

    Steps Slide and place the CPU fan on the palm-rest and keyboard assembly. Align the screw holes on the CPU fan with the screw holes on the palm-rest and keyboard assembly. Replace the two (M2x4) screws to secure the CPU fan to the palm-rest and keyboard assembly. Connect the CPU fan cable to the system board.

  • Page 38: Installing The Heat Sink-Uma

    Steps In sequential order (as indicated on the heat sink), loosen the four captive screws that secure the heat sink to the system board. Lift and remove the heat sink off the palm-rest and keyboard assembly. Installing the heat sink—UMA Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 39: Removing The Heat Sink-Discrete

    Steps Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. In sequential order (as indicated on the heat sink), tighten the four captive screws that secure the heat sink to the system board. Next step Install the fan.

  • Page 40: Installing The Heat Sink-Discrete

    Steps In sequential order (as indicated on the heat sink), loosen the seven captive screws that secure the heat sink to the system board. Lift and remove the heat sink off the system board. Installing the heat sink—discrete Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the heat sink and provides a visual representation of the installation procedure.

  • Page 41: Coin-Cell Battery

    Steps Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. In sequential order (as indicated on the heat sink), tighten the seven captive screws that secure the heat sink to the system board. Next step Install the fan.

  • Page 42: Installing The Coin-Cell Battery

    Steps Disconnect the coin-cell battery cable from the I/O board. Peel the coin-cell battery off the palm-rest and keyboard assembly. Installing the coin-cell battery Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 43: I/O Board

    Steps Adhere the coin-cell battery to the slot on the palm-rest and keyboard assembly. Route the coin-cell battery cable as illustrated and connect it to the I/O board. Next step Install the battery. Install the base cover. Follow the procedure in After working inside your computer.

  • Page 44: Installing The I/O Board

    Steps Open the latch and disconnect the I/O-board cable from the I/O board. Open the latch and disconnect the fingerprint reader cable from the I/O board. Disconnect the coin-cell battery cable from the I/O board. Remove the three screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. Lift the I/O board off the palm-rest and keyboard assembly.

  • Page 45: Power Button With Optional Fingerprint Reader

    Steps Place the I/O board on the palm-rest and keyboard assembly. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. Replace the three screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. Connect the coin-cell battery cable to the I/O board.

  • Page 46: Removing The Power Button And Optional Fingerprint Reader

    Removing the power button and optional fingerprint reader Prerequisites Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the WLAN card. Remove the fan. Remove the board. About this task The figure indicates the location of the power button with optional fingerprint reader and provides a visual representation of the removal procedure.

  • Page 47: Power-Adapter Port

    Steps Using the alignment post, place the power button with optional fingerprint reader on the palm-rest and keyboard assembly. Replace the two screws (M1.2x2) to secure the power button with optional fingerprint reader to the palm-rest and keyboard assembly. Next step Install the board.

  • Page 48: Installing The Power-Adapter Port

    Steps Remove the three screws (M2.5x5) that secure the left display hinge to the palm-rest and keyboard assembly. Open the display hinges at an angle of 90 degrees. Remove the screw (M2x4) that secures the power-adapter port to the palm-rest and keyboard assembly. Disconnect the power-adapter port cable from the system board.
  • Page 49 Steps Connect the power-adapter port cable to the system board. Replace the screw (M2x4) that secures the power-adapter port to the palm-rest and keyboard assembly. Using the alignment posts, close the display hinges. Replace the three screws (M2.5x5) that secure the left display hinge to the system board. Next step Install the battery.

  • Page 50: Touchpad

    Touchpad Removing the touchpad Prerequisites Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the speakers. About this task The figure indicates the location of the touchpad and provides a visual representation of the removal procedure. Disassembly and reassembly...

  • Page 51: Installing The Touchpad

    Steps Remove the three (M2x3) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. Lift the touchpad bracket off the palm-rest and keyboard assembly. Open the latch and disconnect the touchpad cable from the system board. Remove the two (M1.6x2) screws that secure the touchpad to the palm-rest and keyboard assembly. Lift the touchpad, along with the cable, off the palm-rest and keyboard assembly.

  • Page 52: Display Assembly

    Steps Align and place the touchpad into the slot on the palm-rest and keyboard assembly. Replace the two (M1.6x2) screws that secure the touchpad to the palm-rest and keyboard assembly. Slide the touchpad cable onto its connector on the system board and close the latch to secure the cable. Align and place the touchpad bracket into the slot on the palm-rest and keyboard assembly.
  • Page 53 Disassembly and reassembly...
  • Page 54 Steps Locate the display cable and display hinges on your computer. Peel the tape that secures the display cable to the system board. Open the latch and disconnect the display cable from the system board. Remove the three screws (M2.5x5) that secure the left-display hinge to the system board. Remove the three screws (M2.5x5) that secure the right-display hinge to the system board.

  • Page 55: Installing The Display Assembly

    Remove the palm-rest and keyboard assembly off the display assembly. Installing the display assembly Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the component and provides a visual representation of the installation procedure. Disassembly and reassembly...
  • Page 56 Disassembly and reassembly...
  • Page 57 Steps Place the display assembly on a clean and flat surface. Align and place the palm-rest and keyboard assembly on the display assembly. Using the alignment posts, close the display hinges. Replace the three screws (M2.5x5) that secure the left-display hinge to the system board. Replace the three screws (M2.5x5) that secure the right-display hinge to the system board.

  • Page 58: Display Bezel

    Display bezel Removing the display bezel Prerequisites Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the WLAN card. Remove the display assembly. About this task The figure indicates the location of the display bezel and provides a visual representation of the removal procedure. Steps Carefully pry the edges of the display bezel off the display back-cover and antenna assembly.

  • Page 59: Installing The Display Bezel

    Installing the display bezel Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the display bezel and provides a visual representation of the installation procedure. Step Align the display bezel with the display back-cover and antenna assembly, and gently snap the display bezel into place.

  • Page 60: System Board

    System board Removing the system board Prerequisites Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the M.2 2280 solid-state drive. Remove the M.2 2230 solid-state drive. Remove the WLAN card. Remove the fan.
  • Page 61 Disassembly and reassembly...
  • Page 62 Disassembly and reassembly...

  • Page 63: Installing The System Board

    Steps Open the latch and disconnect the I/O-board cable from the system board. Disconnect the power-adapter cable from the system board. Disconnect the speaker cable from the system board. Open the latch and disconnect the touchpad cable from the system board. Open the latch and disconnect the keyboard-backlight cable from the system board.
  • Page 64 Disassembly and reassembly...
  • Page 65 Disassembly and reassembly...
  • Page 66 Steps Slide the ports on the system board into the slots on the palm-rest and keyboard assembly and align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. Replace the six screws (M2x4) that secure the system board to the palm-rest and keyboard assembly. Connect the display cable on to the connector on the system board.

  • Page 67: Palmrest Assembly

    Follow the procedure in After working inside your computer. Palmrest assembly Removing the palm-rest and keyboard assembly Prerequisites Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the WLAN card. Remove the hard drive.

  • Page 68: Installing The Palm-Rest And Keyboard Assembly

    Step After performing the steps in the pre-requisites, we are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.

  • Page 69: Software

    This chapter details the supported operating systems along with instructions on how to install the drivers. Downloading drivers Turn on the notebook. Go to Dell.com/support. Click Product Support, enter the Service Tag of your notebook, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your notebook model.

  • Page 70: System Setup

    Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

  • Page 71: Boot Sequence

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 72: System Configuration

    Option Description Allows you to change the order in which the computer attempts to Boot Sequence find an operating system. The options are: • Windows Boot Manager—Enable or disable the Windows Boot Manager option. • Boot List Option—You can add, delete, and view the boot options.
  • Page 73 Option Description Allows you to enable or disable the internal/integrated USB USB Configuration configuration. The options are: • Enable USB Boot Support • Enable External USB Port By default, all the options are enabled. NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings.

  • Page 74: Video Screen Options

    Video screen options Table 4. Video Option Description LCD Brightness Allows you to set the display brightness depending upon the power source. By default, Brightness On Battery is 50% and Brightness On AC is 100%. Security Table 5. Security Option Description Allows you to set, change, or delete the administrator (admin) password.
  • Page 75 Option Description Allows you to change the system password when the administrator password is set. Password Change • Allow Non-Admin Password Changes By default, this option is enabled. Allows you to determine whether changes to the setup options are allowed when an administrator Non-Admin Setup Changes password is set.

  • Page 76: Secure Boot

    Secure boot Table 6. Secure Boot Option Description Allows you to enable or disable the Secure Boot Feature. Secure Boot Enable • Secure Boot Enable—By default, this option is disabled. Secure Boot Mode Changes to the Secure Boot operation mode modifies the behavior of Secure Boot to allow evaluation of UEFI driver signatures.

  • Page 77: Performance

    Performance Table 8. Performance Option Description This field specifies whether the process has one or all cores Multi Core Support enabled. The performance of some applications improves with the additional cores. • All—Default • • • Allows you to enable or disable the Intel SpeedStep mode of Intel SpeedStep processor.

  • Page 78: Post Behavior

    Option Description Allows you to enable or disable the Intel Speed Shift Technology option. By default, this option is enabled. Enable Intel Speed Shift technology Allows you to set the time at which the computer must turn on automatically. Auto On Time The options are: •...

  • Page 79: Virtualization Support

    Option Description Allows you to enable or disable the Numlock function when the system boots. Numlock Enable • Enable Numlock—enabled by default Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1–F12, between their Fn Lock Options standard and secondary functions.

  • Page 80: Wireless Options

    Wireless options Table 12. Wireless Option Description Allows to set the wireless devices that can be controlled by the Wireless Switch wireless switch. The options are: • WLAN • Bluetooth® All the options are enabled by default. Allows you to enable or disable the internal wireless devices. Wireless Device Enable The options are: •...

  • Page 81: System Logs

    Table 15. SupportAssit System Resolution Option Description The Auto OS Recovery Threshold setup option controls the automatic boot flow for Support Assist Auto OS Recovery System Resolution Console and Dell OS Recovery tool. Threshold Click one of the following options: • •...

  • Page 82: Updating Bios On Systems With Bitlocker Enabled

    Insert the USB Flash drive into the system that requires the BIOS update. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu. Using arrow keys, select USB Storage Device and click Return.

  • Page 83: Updating The Dell Bios In Linux And Ubuntu Environments

    Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 84 The Bios flash menu will open then click the Flash from file. Select external USB device System setup...
  • Page 85 Once the file is selected, Double click the flash target file, then press submit . Click the Update BIOS then system will reboot to flash the BIOS. System setup...

  • Page 86: System And Setup Password

    Once complete, the system will reboot and the BIOS update process is completed. System and setup password Table 16. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 87: Deleting Or Changing An Existing System Setup Password

    • The password can contain the numbers 0 through 9. • Only lower case letters are valid, upper case letters are not allowed. • Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). Type the system password that you entered earlier in the Confirm new password field and click OK.

  • Page 88: Troubleshooting

    Running the ePSA diagnostics Turn on your computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow at the bottom left corner.

  • Page 89: Recovering The Operating System

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 90: Wifi Power Cycle

    For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/ support. WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The...

  • Page 91: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps Go to Dell.com/support.

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