Dell Inspiron 7591 2-in-1 Service Manual
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Dell Inspiron 7591 2-in-1 Service Manual

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Inspiron 7591 2in1
Service Manual
Regulatory Model: P84F
Regulatory Type: P84F001

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Summary of Contents for Dell Inspiron 7591 2-in-1

  • Page 1 Inspiron 7591 2in1 Service Manual Regulatory Model: P84F Regulatory Type: P84F001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working inside your computer....................... 5 Safety instructions................................5 Before working inside your computer..........................5 Before you begin ................................5 Electrostatic discharge—ESD protection.......................... 6 ESD field service kit ................................6 Transporting sensitive components............................ 7 After working inside your computer............................ 7 2 Removing and installing components..................... 8 Recommended tools................................8 Screw list....................................
  • Page 4 Boot Sequence..................................67 System setup options................................. 68 System and admin password............................. 75 Assigning a system setup password..........................76 Deleting or changing an existing system/admin password..................76 Clearing CMOS settings............................... 76 Clearing BIOS (System Setup) and System passwords................... 76 5 Troubleshooting......................... 77 Enhanced Pre-Boot System Assessment (ePSA) diagnostics..................77 Running the ePSA diagnostics.............................

  • Page 5: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 8: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document may require the following tools: • Philips screwdriver #1 • Flat-head screwdriver • Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.

  • Page 9: Disassembly And Reassembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Loosen the two captive screws that secure the base cover to the palm-rest assembly. 2. Remove the seven screws (M2x4) that secure the base cover to the palm-rest assembly.
  • Page 10 NOTE: Disconnect the battery cable only when you continue to remove other components from your computer. 5. Disconnect the battery cable from the system board. Removing and installing components...
  • Page 11 After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Connect the battery cable to the system board, if applicable. 2. Align the tabs on the base cover with the slots on the palm-rest assembly and snap the base cover to the palm-rest assembly.
  • Page 12 3. Replace the seven screws (M2x4) that secure the base cover to the palm-rest assembly. 4. Tighten the two captive screws that secure the base cover to the palm-rest assembly. Removing and installing components...

  • Page 13: Battery

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 14 5. Turn the computer over, open the display, and then press and hold the power button for five seconds to ground the system board. Removing and installing components...
  • Page 15 After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Using the alignment posts, place the battery on the palm-rest assembly. 2. Tighten the captive screw that secures the battery to the palm-rest assembly.

  • Page 16: Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1.
  • Page 17 After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Lift the flap to access the memory-module slot. Removing and installing components...

  • Page 18: Wireless Card

    Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Removing and installing components...
  • Page 19 Prerequisites Remove the base cover. Procedure 1. Locate the wireless card on the system board. 2. Remove the screw (M2x3) that secures the wireless-card bracket to the wireless card and palm-rest assembly. 3. Remove the wireless-card bracket from the wireless card. 4.
  • Page 20 After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 21: Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1.
  • Page 22 After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Place the power-adapter port into the slot on the palm-rest assembly. 2. Replace the screw (M2x3) that secures the power-adapter port to the palm-rest assembly.

  • Page 23: I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1.
  • Page 24 6. Remove the screw (M2x3) that secures the I/O board to the palm-rest assembly. 7. Slide and lift the I/O board off the palm-rest assembly. Removing and installing components...
  • Page 25 After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Slide the I/O board into the slots on the palm-rest assembly. 2. Align the screw hole on the I/O board with the screw hole on the palm-rest assembly, and replace the screw (M2x3) that secures the I/O board to the palm-rest assembly.

  • Page 26: Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1.
  • Page 27 After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Using the alignment posts, place the fan on the palm-rest assembly. 2. Replace the two screws (M2x3) that secure the fan to the palm-rest assembly.

  • Page 28: Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 29 3. Remove the screw (M2x3) that secures the solid-state drive to the palm-rest assembly. 4. Slide and remove the solid-state drive from the solid-state drive slot. Procedure to remove M.2 2280 solid-state drive 1. Remove the two screws (M2x3) that secure the solid-state drive/Intel Optane storage module shield to the palm-rest assembly. 2.
  • Page 30 After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure to replace M.2 2230 solid-state drive 1.
  • Page 31 5. Replace the two screws (M2x3) that secure the solid-state drive to the palm-rest assembly. Procedure to replace M.2 2280 solid-state drive 1. Align the notch on the solid-state drive/Intel Optane storage module with the tab on the solid-state drive slot. 2.

  • Page 32: Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 33 After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Adhere the coin-cell battery to the palm-rest assembly. 2. Connect the coin-cell battery cable to the I/O board.

  • Page 34: Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 35 4. Disconnect the interposer from the hard-drive assembly. 5. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 6. Lift the hard drive off of the hard-drive bracket. Removing and installing components...
  • Page 36 After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure 1.
  • Page 37 4. Align the screw holes on the hard-drive assembly with the screw holes on the palm-rest assembly. 5. Replace the three screws (M2x3) that secure the hard-drive assembly to the palm-rest assembly. 6. Connect the hard-drive cable to the system board. Post-requisites 1.

  • Page 38: Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.
  • Page 39 After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Slide the touchpad into the slot on the palm-rest assembly. 2. Replace the two screws (M1.6x2) that secure the touchpad to the palm-rest assembly.
  • Page 40 3. Align the screw holes on the touchpad bracket with the screw holes on the palm-rest assembly. 4. Replace the three screws (M2x3) that secure the touchpad bracket to the palm-rest assembly. 5. Adhere the tape that secures the touchpad bracket to the palm-rest assembly. 6.

  • Page 41: Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.
  • Page 42 After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Using the alignment posts on the palm-rest assembly, place the left speaker on the palm-rest assembly. 2. Route the speaker cable through the routing guides on the palm-rest assembly and adhere the tape secures the speaker cable to the palm-rest assembly.

  • Page 43: Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 44 After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that thermal conductivity is achieved.

  • Page 45: Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the fan.
  • Page 46 5. Turn the computer over and open the display as far as possible. CAUTION: Place the computer on a soft and clean surface to avoid scratching the display. 6. Turn the computer over and remove the four screws (M2.5x4) that secure the display hinges to the I/O board and system board. 7.
  • Page 47 After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.
  • Page 48 4. Connect the display cable to the system board . 5. Adhere the tape that secures the display cable to the system board. 6. Route the touchscreen-board cable through the routing guides on the palm-rest assembly, and adhere the tape that secures the touchscreen-board cable to the palm-rest assembly.

  • Page 49: System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 50 NOTE: Remove the heat sink from the system board only when you want to replace the system board. To replace the keyboard, power button with fingerprint reader, and palm-rest and antenna assembly, remove the system board assembly along with the heat sink. 7.
  • Page 51 13. Remove the two screws (M2x2) that secure the system board to the palm-rest assembly. 14. Lift the system board off the palm-rest assembly. Removing and installing components...
  • Page 52 After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 53 3. Slide the touch-screen cable to the system board and close the latch to secure the cable. 4. Connect the I/O-board cable to the system board. 5. Slide the hard-drive cable to the system board and close the latch to secure the cable. 6.
  • Page 54 13. Close the left display hinge. 14. Replace the two screws (M2.5x4) that secure the left display hinge to the system board. Removing and installing components...

  • Page 55: Keyboard

    Entering the Service Tag in the BIOS setup program 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.
  • Page 56 Prerequisites 1. Remove the base cover. 2. Remove the battery. 3. Remove the memory modules. 4. Remove the solid-state drive. 5. Remove the hard drive. 6. Remove the coin-cell battery. 7. Remove the wireless card. 8. Remove the speakers. 9. Remove the fan. 10.
  • Page 57 6. Remove the 19 screws (M1.2x1.5) that secure the keyboard to the palm-rest assembly. 7. Lift the keyboard off the palm-rest assembly. Removing and installing components...
  • Page 58 After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Align the screw holes on the keyboard with the screw holes on the palm-rest assembly. 2. Replace the 19 screws (M1.2x1.5) that secure the keyboard to palm-rest assembly.
  • Page 59 6. Replace the plastic sheet on the keyboard bracket. 7. Route the antenna cables through the routing guides on the keyboard bracket. 8. Adhere the tapes that secure the antenna cables to the keyboard bracket. Removing and installing components...

  • Page 60: Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader. Prerequisites 1.
  • Page 61 After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader. Procedure 1.

  • Page 62: Palm-Rest And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the base cover. Removing and installing components...
  • Page 63 After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palm rest on a flat surface. Removing and installing components...
  • Page 64 Post-requisites 1. Replace the power button with fingerprint reader. 2. Replace the keyboard. 3. Replace the system board. 4. Replace the display assembly. 5. Replace the speakers. 6. Replace the touch pad. 7. Replace the hard drive. 8. Replace the coin-cell battery.
  • Page 65 Removing and installing components...

  • Page 66: Device Drivers

    Device drivers Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Video drivers In the Device Manager, check if the video driver is installed. Install the video driver update from www.dell.com/support.

  • Page 67: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: System setup...

  • Page 68: System Setup Options

    • Access System Setup by pressing F2 key • Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: •...
  • Page 69 Overview Microcode Version Displays the microcode version. Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used. Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed.
  • Page 70 System Configuration Time Sets the computer time in HH/MM/SS 24-hour format. You can switch between 12- hour and 24-hour clock. Changes to the time take effect immediately. Enable SMART Reporting Enables or disables SMART (Self-Monitoring, Analysis, and Reporting Technology) during computer startup to report hard drive errors. Default: OFF.
  • Page 71 Video Brightness on battery power Sets the screen brightness when the computer is running on battery power. Brightness on AC power Sets the screen brightness when the computer is running on AC power. EcoPower Enables or disables EcoPower which increases the battery life by reducing the screen brightness when appropriate.
  • Page 72 Security Password Configuration Control the minimum and maximum number of characters that are allowed for Admin and System passwords. Admin Password Sets, Changes, or deletes the administrator (admin) password (sometimes called the "setup" password). System Password Sets, Changes, or deletes the system password. Enable Master Password Lockout Enables or disables the master password support.
  • Page 73 Table 11. System setup options—Power Management menu Power Management Wake on AC Enables the computer to turn on and go to boot when AC power is supplied to the computer. Default: OFF. Auto on Time Enables the computer to automatically power on for defined days and times. Default: Disabled.
  • Page 74 Table 13. System setup options—POST Behavior menu POST Behavior Numlock Enable Enables or disables Numlock when the computer boots. Default: ON. Enable Adapter Warnings Enables the computer to display adapter warning messages during boot. Default: ON. Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time.

  • Page 75: System And Admin Password

    Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console and Threshold for Dell operating system Recovery tool. Default: 2. SupportAssist operating system Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors.

  • Page 76: Assigning A System Setup Password

    Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 77: Troubleshooting

    Running the ePSA diagnostics 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 78: Recovering The Operating System

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 79: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 80: Flea Power Release

    2. Turn off the modem. 3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer. Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed.

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P84f

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