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Whirlpool WRF954CIHV Service Manual

French-door bottom mount refrigerator
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SERVICE MANUAL
French-Door Bottom Mount Refrigerator
Model Numbers WRF954CIHM
WRF954CIHZ
WRF974CIHZ
WRFA94CIHZ
WRF972SIHV
KRFC604FSS
WRF954CIHB
WRF954CIHW
WRF964CIHV
WRF964CIHZ
WRF984CIHZ
WRF984CIHV
KRFC804GSS
KRFC804GPS
WRF972SIHZ
JFFCC72EFP
KRFC704FBS
KRFC704FPS
WRF954CIHV
WRF974CIHV
WRFA94CIHN
KRFC804GBS
JFFCC72EFS
KRFC704FSS
W11366204

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  Summary of Contents for Whirlpool WRF954CIHV

  • Page 1 SERVICE MANUAL French-Door Bottom Mount Refrigerator Model Numbers WRF954CIHM WRF954CIHB WRF954CIHW WRF954CIHV WRF954CIHZ WRF964CIHV WRF964CIHZ WRF974CIHV WRF974CIHZ WRF984CIHZ WRF984CIHV WRFA94CIHN WRFA94CIHZ KRFC804GSS KRFC804GPS KRFC804GBS WRF972SIHV WRF972SIHZ JFFCC72EFP JFFCC72EFS KRFC604FSS KRFC704FBS KRFC704FPS KRFC704FSS W11366204...
  • Page 2 FORWARD This Whirlpool Service Manual (Part No. W11366204), provides the In-Home Service Professional with service information for the “French-Door Bottom Mount Refrigerator.” The Wiring Diagram used in this Service Manual is typical and should be used for training purposes only. Always use the Wiring Diagram supplied with the product tech sheet when servicing the refrigerator.
  • Page 3: Table Of Contents

    TABLE OF CONTENTS French-Door Bottom Mount Refrigerator SECTION 1: DIAGNOSTICS ................... 1-1 SAFETY ..............................1-2 MODEL AND SERIAL NUMBER AND WIRING DIAGRAM LOCATION ..........1-3 MODEL NOMENCLATURE ........................1-4 THEORY OF OPERATION ........................1-7 POWER DISTRIBUTION ........................1-7 REFRIGERATION SYSTEM ........................1-12 MACHINE COMPARTMENT COMPONENTS ..................
  • Page 4 Notes French-Door Bottom Mount Refrigerator...
  • Page 5: Section 1: Diagnostics

    This section provides diagnostic mode and sales mode information for the “French-Door Bottom Mount Refrigerator.” ■ Safety ■ Model and Serial Number and Wiring Diagram Location ■ Model Nomenclature • Whirlpool® Model Nomenclature • KitchenAid® Model Nomenclature • JennAir® Model Nomenclature ■ Theory of Operation •...
  • Page 6: Safety

    DIAGNOSTICS For Service Technician Use Only Safety WARNING DANGER Electrical Shock Hazard Electrical Shock Hazard Only authorized technicians should perform Disconnect power before servicing. diagnostic voltage measurements. Replace all parts and panels before operating. After performing voltage measurements, Failure to do so can result in death or disconnect power before servicing.
  • Page 7: Model And Serial Number And Wiring Diagram Location

    DIAGNOSTICS For Service Technician Use Only Model and Serial Number and Wiring Diagram Location Model and Serial plate. Wiring diagram is located under Open the Left door and look the right side hinge cover up to the front of the ceiling French-Door Bottom Mount Refrigerator...
  • Page 8: Model Nomenclature

    DIAGNOSTICS For Service Technician Use Only Model Nomenclature Whirlpool® Model Nomenclature MODEL NUMBER INTERNATIONAL SALES OR MARKETING CHANNEL Brand W = Whirlpool Categories R = Freestanding Refrigeration B = Built-in Refrigeration Configuration B = Bottom Mount F = French Door...
  • Page 9 DIAGNOSTICS For Service Technician Use Only Model Nomenclature KitchenAid® Model Nomenclature MODEL NUMBER INTERNATIONAL SALES OR MARKETING CHANNEL Brand K = KitchenAid Categories R = Freestanding Refrigeration B = Built-in Refrigeration Configuration B = Bottom Mount F = French Door M = Multi Door S = Side by Side Product Detail...
  • Page 10 DIAGNOSTICS For Service Technician Use Only Model Nomenclature JennAir® Model Nomenclature MODEL NUMBER INTERNATIONAL SALES OR MARKETING CHANNEL Brand J = JennAir Categories F = Freestanding Refrigeration B = Built-in Refrigeration Configuration F = French Door (3 door) M = Multi-Door (4+ door) S = Side by Side Installation F = Full depth...
  • Page 11: Theory Of Operation

    DIAGNOSTICS For Service Technician Use Only Theory of Operation Power Distribution The power cord mates to the EMI filter through a 4-pin Overview connector. Pin 3 (Line) and Pin 4 (Neutral) supply power from the The refrigerator components operate at 115 VAC, 140 VDC, and power cord to the EMI Filter.
  • Page 12 DIAGNOSTICS For Service Technician Use Only 115 VAC Supply 12.7 VDC Supply Filtered 115 VAC power from the EMI Filter is supplied to the The Orion board generates 12.7 VDC power from the 115 VAC Orion board at P1-1. power supply. The 12.7 VDC power is used to power loads and supply power to other control boards (Refer figure on Page 1-10).
  • Page 13 DIAGNOSTICS For Service Technician Use Only 115 VAC Power Supply and Distribution BK (Ribbed) Power BK / WH Cord BK (Smooth) Filter WH / BK BK / WH WH / BK WH / BK BK / WH RD / WH FC SWITCH (LH) BK / WH Legend...
  • Page 14 DIAGNOSTICS For Service Technician Use Only 12.7 VDC Power Supply and Distribution User Interface (Eyebrow) User Interface (LH Door) WIFI BOARD 1 2 3 4 5 6 French-Door Bottom Mount Refrigerator 1-10...
  • Page 15 DIAGNOSTICS For Service Technician Use Only GF2 High Voltage Board The GF2 board is located on the back left side of the cabinet 12.7 VDC Supply behind a metal cover. It receives 115 VAC and 12.7 VDC power The GF2 board is supplied 12.7 VAC power at P6-2. from the Orion board.
  • Page 16: Refrigeration System

    DIAGNOSTICS For Service Technician Use Only Refrigeration System Operation Temperature Set-Points The refrigeration system compares actual compartment The refrigerator maintains the four temperature controlled zones temperatures to set-point temperatures. If the temperature is at the designated set-points. The temperature set-points for the too warm, the sealed system operates to cool the appropriate FC, RC, and Pantry are set using the Eyebrow UI.
  • Page 17: Machine Compartment Components

    DIAGNOSTICS For Service Technician Use Only Machine Compartment Components Sealed System with Check Valve Sealed System without Check Valve The sealed system uses a new, linear compressor to drive the Refrigerant flow has been updated to make the refrigerator more refrigeration cycle.
  • Page 18: Air Flow System

    DIAGNOSTICS For Service Technician Use Only Air Flow System The air flow system is composed of ducting and a number of The pantry is operated by 115 VAC power supplied from GF2 fans to provide air flow to the four temperature controlled zones board P2-5.
  • Page 19: Water And Ice System

    DIAGNOSTICS For Service Technician Use Only Water and Ice System The water and ice system receives household supplied water, filters the water, and makes it available to the water dispenser, in-door ice maker, and on some models, a second ice maker in the freezer.
  • Page 20 DIAGNOSTICS For Service Technician Use Only Ice Bin Switch During a Fill Cycle, the GF2 board supplies 115 VAC to P12-4, opening the Isolation Valve. At the same time, the GF2 board The Ice Bin Switch is a spring loaded, normally open switch. The supplies 115 VAC to P12-6, opening the FC Ice Maker Valve.
  • Page 21 DIAGNOSTICS For Service Technician Use Only Freezer Ice Maker Harvest When the ice is ready, the IM will Harvest. Before Harvesting, Operation of the Freezer Ice Maker is nearly identical to the In- the IM checks that the Ice Bucket is in place (Ice Bucket Switch Door Ice Maker, with a few exceptions.
  • Page 22: Defrost And Moisture Control

    DIAGNOSTICS For Service Technician Use Only Defrost and Moisture Control Operation Voltage Heater Voltage Watts Resistance Source The defrost system is designed to remove ice build-up from the Refrigerator Compartment (RC) and Freezer Compartment (FC) GF2 board Filter 115 VAC 4800 evaporators when required.
  • Page 23: Control Panel

    DIAGNOSTICS For Service Technician Use Only Control Panel Whirlpool® Counter-Depth French Door Refrigerator KitchenAid® Smart Counter-Depth French Door Refrigerator KitchenAid® Counter-Depth French Door Refrigerator JennAir® Counter-Depth French Door Refrigerator French-Door Bottom Mount Refrigerator 1-19...
  • Page 24: Diagnostics

    DIAGNOSTICS For Service Technician Use Only Diagnostics Service Test - 01 RC Thermistor Accessing Service Mode • Read RC compartment Temperature. SH indicates “shorted” thermistor, OP indicated “open” thermistor. Service Test - 02 FC Thermistor • Read FC compartment Temperature. SH indicates “shorted” thermistor, OP indicates “open”...
  • Page 25 DIAGNOSTICS For Service Technician Use Only Service Test - 39 Compressor Speed Change with Service Test - 59 Ice Box Fan Test Ramp • When entering service test, the Ice Box Fan turns on. The • Control the Compressor Speed. When entering service test display shows “ON.”...
  • Page 26 DIAGNOSTICS For Service Technician Use Only Service Test - 85 Vertical Mullion Heater Activation Mode Service Test - 97 Door Ice Maker Valve General Test • When entering service test, the numeric display shows the • When entering service test, the Door Ice Maker Water Valve current Heater Activation mode.
  • Page 27 DIAGNOSTICS For Service Technician Use Only “02” – Moving Clockwise to End of Harvest Location Service Test - 129 Door UI SW Version Number • If Ice Bin Is Full Jump To Step 04 • Show XX for 1 second (version format XX YY ZZ) •...
  • Page 28 DIAGNOSTICS For Service Technician Use Only Service Test - 138 Orion Non-Isolated SW Version Number Service Test - 149 Door in Door Heater Activation Mode • Show XX for 1 second (version format XX YY ZZ) • When entering Service Test, the numeric display shows the current Heater Activation mode.
  • Page 29 DIAGNOSTICS For Service Technician Use Only FC Defrost Troubleshooting Diagnostics has several Service Tests to aid in troubleshooting the FC Defrost system. Single Pin Connector FC Evaporator Area Thermal Fuse WH/BK WH/BK Neutral P1-2 Pin 3 Pin 1 Defrost Heater 115 VAC P2-7 Pin 2...
  • Page 30 DIAGNOSTICS For Service Technician Use Only RC Defrost Troubleshooting Diagnostics has several Service Tests to aid in troubleshooting the RC Defrost system. +12.7 VDC Power P16-4 Pin 8 Pin 7 in 1 Supply 12 Pin Conector Orion Board Machine Compartment Left Side +12.7 VDC Turns Fan...
  • Page 31 DIAGNOSTICS For Service Technician Use Only Moisture Control Heater Troubleshooting Take resistance reading between GF2 P1-2 and GF2 P2-6. 12 Pin Connector To RC Liner Pin 7 WH/BK WH/BK IM Duct Heater Pin 3 (Cabinet) P2-6 P1-2 Pin 6 Neutral 115 VAC Splice Pin 10...
  • Page 32 DIAGNOSTICS For Service Technician Use Only Dispenser and IB Duct Heater (Door) Troubleshooting Remove dispenser UI and locate Dispenser heater wiring connector (2 wire connector, 1 red, 1 white). Pin 2 Neutral J8-2 Dispenser IM Duct Heater Heater +12.7 VDC J8-1 Pin 1 Dispenser UI...
  • Page 33 DIAGNOSTICS For Service Technician Use Only Water Troubleshooting If fan is not operating: • Check all wiring connectors tight (FIGURE 17). Key components for the water supply and dispensing include: the isolation vavle, water valve, interconnecting wiring, water tubing, • Check integrity of wiring between control board and fan. Dispenser UI, Water Paddle Switch, and interconnecting wiring.
  • Page 34 DIAGNOSTICS For Service Technician Use Only Run Service Test 120 - Check Door Ice Maker Harvest Service Test 45 - FC Compartment Lighting • Ensure the 7 segment LED Display indicates “on” If the 7 segment LED Display does not indicate “on” Run Service Test 121 - Check Freezer Ice Maker Harvest •...
  • Page 35 DIAGNOSTICS For Service Technician Use Only Notes French-Door Bottom Mount Refrigerator 1-31...
  • Page 36 DIAGNOSTICS For Service Technician Use Only Notes French-Door Bottom Mount Refrigerator 1-32...
  • Page 37: Section 2: Component Testing

    COMPONENT TESTING Section 2: Component Testing This section provides the wiring diagram and component location for the “French-Door Bottom Mount Refrigerator.” ■ Safety ■ Wiring Diagram ■ Component Location French-Door Bottom Mount Refrigerator...
  • Page 38: Safety

    COMPONENT TESTING For Service Technician Use Only Safety WARNING DANGER Electrical Shock Hazard Electrical Shock Hazard Only authorized technicians should perform Disconnect power before servicing. diagnostic voltage measurements. Replace all parts and panels before operating. After performing voltage measurements, Failure to do so can result in death or disconnect power before servicing.
  • Page 39: Wiring Diagram

    COMPONENT TESTING For Service Technician Use Only Wiring Diagram EMI FILTER 20_RD_OR_1015 FC LINER HARNESS FREEZER ICEMAKER HARNESS TO_EMI_FILTER_GND COMPRESSOR SPLICE NEUTRAL *null* POWER CORD MACHINE ORION HARNESS *null* 18_BK_1015 20_RD_WH_1015 FC LINER CAB JUMPER HARNESS ICE MAKER MODULE_FC 18_GN_YL_1015 TO_ORION_P15 SPLICE LINE TO_FC_SW_LH...
  • Page 40 COMPONENT TESTING For Service Technician Use Only Voltage Table FROM VOLTAGE CONDITIONS FROM VOLTAGE CONDITIONS P16-1 P16-8 P1-1 P1-2 CONSTANT 115 VAC P16-2 P16-7 P2-5 P1-2 RC DEFROST HEATER OUTPUT, WITH THERMAL FUSE 115V 12.7 VDC CONSTANT 12.7 VDC P16-3 P16-6 P2-6 P1-2...
  • Page 41: Component Location

    COMPONENT TESTING For Service Technician Use Only Component Location A. Condenser Fan B. Condenser C. Freezer Evaporator D. Front Door Dispenser Unit E. Compressor French-Door Bottom Mount Refrigerator...
  • Page 42 COMPONENT TESTING For Service Technician Use Only Notes French-Door Bottom Mount Refrigerator...
  • Page 43: Section 3: Component Access

    COMPONENT ACCESS Section 3: Component Access This section provides service parts access, removal, and replacement instructions for the “French-Door Bottom Mount Refrigerator.” n Machine Compartment Components • Orion Board • EMI Filter • Condenser Fan • Water Isolation Valve • GF2 Board n Accessing the Refrigerator Door Parts •...
  • Page 44: Machine Compartment Components

    COMPONENT ACCESS Machine Compartment Components EMI Filter WARNING 1. Unplug refrigerator or disconnect power. 2. Access the machine compartment components by removing screws holding machine compartment cover on back of refrigerator. 3. Remove the 1/4" screw at the top of the EMI filter. 4.
  • Page 45: Accessing The Refrigerator Door Parts

    COMPONENT ACCESS Accessing the Refrigerator Door Parts Door Mullion WARNING 6. Place mullion in the door closed position and remove the 1/4" screw at the center of the mullion. 7. Slide the mullion up to remove from the tabs at the top and bottom hinges.
  • Page 46 COMPONENT ACCESS Accessing the Refrigerator Door Parts (Continued) 4. Disconnect the wiring harness. In the Door User Interface 1. Open the door of refrigerator to the full extend. 2. Slide the putty knife in between UI body and housing to pray out the UI body.
  • Page 47: Accessing Refrigerator Compartment Components

    COMPONENT ACCESS Accessing Refrigerator Compartment Components 3. Release the eight plastic tabs on the air filter assembly and WARNING remove. NOTE: Certain areas of the liner are cut with a laser during manufacturing. It is normal to see smoke staining on the liner in these areas.
  • Page 48 COMPONENT ACCESS Accessing Refrigerator Compartment Components (Continued) 9. Unclip the Thermistor and remove the LED Light, thermistor Crisper Frame Assembly and associated wiring. NOTE: To prevent pinching of the wires,ensure the wiring is 1. Complete the steps from "Refrigerator Door" removal run through the plastic channel in the underside of the instructions.
  • Page 49 COMPONENT ACCESS Accessing Refrigerator Compartment Components (Continued) Freezer Icemaker Fill Tube and Heater Evaporator Cover Assembly 1. Complete the steps from "Water Filter Bracket and Water 1. Complete the steps from "Air Tower Cover and Air Filter Filter Housing" instructions. LED Light"...
  • Page 50: Accessing Freezer Compartment Components

    COMPONENT ACCESS Accessing Freezer Compartment Components Freezer Ice Maker (Some Models) WARNING 1. Remove the 1/4” screw mounting the ice maker to the top liner. 2. Slide the Ice Maker forward to disengage from the plastic posts in the top of the liner. 3.
  • Page 51: Dispenser User Interface (Ui) And Dispenser Components

    COMPONENT ACCESS Dispenser User Interface (UI) and Dispenser Components 9. Disengage the water paddle from the two plastic retaining WARNING clips and remove. Water Paddle Limit Switch 10. Disconnect the wiring connector from the water paddle switch. 11. Remove the switch from the plastic clips holding it in place. Ice Paddle 1.
  • Page 52: Thermistor And Possible Frost Build-Up

    COMPONENT ACCESS Thermistor and Possible Frost Build-Up WARNING The location of the board shown on the pictures below (GF2 high voltage board). GF2 Board Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
  • Page 53 COMPONENT ACCESS Thermistor and Possible Frost Build-Up (Continued) 5. If tubing was pulled out for any service access, it should be moved back to appropriate position before installing cover. Gasket is missing Suction tube and evaporator inlet (cap tube with mastic around) must be contained entirely inside projection of back wall.
  • Page 54 COMPONENT ACCESS Thermistor and Possible Frost Build-Up (Continued) 6. Check the Refrigerator section evaporator thermistor for 7. Check the ice maker label on the ice maker for the date code proper contact with the tubing. and the “P1SM” tag. • Refrigerator section evaporator thermistor was positioned •...
  • Page 55 COMPONENT ACCESS Thermistor and Possible Frost Build-Up (Continued) 8. For Water Valves: Location of Orion board • On the unit, check the part# of the dual water valve and Part Number label located behind the water box cover as shown in picture below: Water Box Cover •...
  • Page 56 COMPONENT ACCESS Thermistor and Possible Frost Build-Up (Continued) • Replace and Install the Water Filter Process For Water Filter Replacement / Water leak from filter 1. The water filter should be replaced every 6 months based area: on a flow rate of 0.50 gpm—0.60 gpm that filters 200 •...
  • Page 57 COMPONENT ACCESS Thermistor and Possible Frost Build-Up (Continued) 10. If you see frost build-up on the freezer drawer check for Model RH Side Adapter Shim Bracket freezer door alignment. Also check the right side rail bracket assembly for the gap in the gears at the rear. If you do not see WRF992FIF* W10682494 Rev G W10882906...
  • Page 58 COMPONENT ACCESS Notes French-Door Bottom Mount Refrigerator 3-16...
  • Page 59 INFORMATION SOURCES IN THE UNITED STATES: FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL: FOR WHIRLPOOL PRODUCTS: 1-800-253-1301 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800-832-7174 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN...