MaxxMar Domlux Operation And Programming Instructions page 12

Troubleshooting
Blue Link - Frequently asked questions
Will the schedules still work when I'm not at home?
Yes. The app doesn't need to be open, neither in range of the blinds in order for the schedules run automatically.
When I'm not at home, how can I operate my blinds?
You can't manually change the blind's position if you are not physically in range. However, you can create schedules to all your
blinds for periods of time that you will not be home. All schedules will run automatically.
Why do I get low signal for some blinds?
The Bluetooth® technology depends largely on the construction and layout of your home, and where you are while you are using
the app to control the blinds. Low signal means that you are not physically in range of the blind and in order to control it, you need
to move towards to the blind until you get a higher signal.
Sometimes the blind takes too long to connect to the app. What should I do?
Bluetooth implementation differs significantly from device to device. This can cause inconsistent connection times
depending on your phone or tablet. After 10 seconds, if the blind is not connected, return to the blind list and try again.
One or more blinds are "not found". What should I do?
There are 3 possible causes for this:
1. You may not be in range of the blinds. In this case you just need to move towards to the blinds until you are in range and
the app show the option Tap to Connect.
2. The blind may be in use by another person in the house. In this case, the blind will be available to you as soon as nobody
else is using it.
3. The Bluetooth in your device may be turned off, you just need to turn it on. If you need help to enable the Bluetooth in your
device.
Do I need an internet connection (Wi-Fi or cellular data) to use Blue Link app?
You will only need a Wi-Fi or a mobile data connection to download or update the Neo Smart Blinds Blue app (available for
both Android and iOS devices). Otherwise in everyday use you will only need your Bluetooth enabled.
I have a smart home system at home. Is Blue Linkcompatible with major smart home systems?
Blue Link is not currently compatible with any smart home system. We are currently exploring the possibility of adding major
smart home systems. Check back with us for progress and updates.
What's the range for the Blue Link? How many do I need for my house?
Up to 10m indoors and up to 30m for open areas, but please note that it depends largely on the smart device used to connect,
the construction and layout of your home, and where you are while you are using the app to control the blinds. It is necessary
one Blue Link per blind.
The app doesn't show any blind to pair, even though the Blue Link is connected to my blind.
• Make sure you close enough to the blind and that the Bluetooth in your device is not turned off, you just need to turn it on.
If you need help to enable the Bluetooth in your device.
What mobile devices are compatible with the Blue Link?
Smart devices with Bluetooth 4.0 or newer, both iOS and Android. Neo Smart Blinds Blue app is currently compatible with:
• Android 5.1 and newer
• iPhone 4S and newer (iOS 8 and newer)
(See Link: neosmartblinds.com/bluelink-troubleshooting/ )
• iPad 2 and newer (iOS 8 and newer)
• iPad miniNo need to connect to your Wi-fi or router
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