Computers - Sony Cyber-shot DSC-W300 Handbook

Troubleshooting

Computers

Computer OS compatibility with camera is unknown.
Check "Recommended computer environment" on page 99 for Windows, and page 111 for
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Macintosh.
"Memory Stick PRO Duo" is not recognized by a computer with a "Memory
Stick" slot.
Check that the computer and the Memory Stick Reader/Writer support "Memory Stick PRO
•
Duo". Users of computers and Memory Stick Readers/Writers made by manufacturers other
than Sony should contact those manufacturers.
If "Memory Stick PRO Duo" is not supported, connect the camera to the computer (pages
•
103, 111). The computer recognizes the "Memory Stick PRO Duo".
Your computer does not recognize the camera.
Turn on the camera.
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When the battery level is low, insert the charged battery pack or use the AC Adaptor (not
•
supplied) (page 103).
Set [USB Connect] to [Mass Storage] (page 87).
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Use the cable for multi-use terminal (supplied) (page 103).
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Disconnect the cable for multi-use terminal from both the computer and the camera, and
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connect it again firmly.
Disconnect all equipment other than the camera, the keyboard and the mouse from the USB
•
connectors of your computer.
Connect the camera directly to your computer without passing through a USB hub or other
•
device (page 103).
Cannot copy images.
Connect the camera and your computer correctly making a USB connection (page 103).
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• Follow the designated copy procedure for your OS (pages 107, 111).
When you shoot images with a "Memory Stick Duo" formatted by a computer, you may not
•
be able to copy the images to a computer. Shoot using a "Memory Stick Duo" formatted by
the camera (page 82).
After making a USB connection, "Picture Motion Browser" does not start
automatically.
Make the USB connection after the computer is turned on (page 103).
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Cannot play back images on your computer.
• If you are using "Picture Motion Browser", refer to "PMB Guide" (page 102).
Consult the computer or software manufacturer.
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