Faqs And Troubleshooting - Polaroid PlaySmart User Manual

FAQs AND TROUBLESHOOTING

We hope that you have happy and trouble-free printing. But should you have any questions
about anything, take a look at our FAQs and Troubleshooting questions below or visit our
website at polaroid3d.com/support to see if we can help. If you still do not find a solution,
please feel free to contact our team via polaroid3d.com/contact.
I can't get the printer to extrude any filament.
If you are trying to print but no filament is being extruded, please follow the 'Load' process
via the LCD screen. This will start the extrusion process and hopefully filament should be
released from the nozzle.
Should this not resolve the problem, please carefully remove the plastic tubing from the
top of the push-fitting on top of the printhead (to do this, push the push-fitting downwards
whilst gently pulling the tube upwards).
Please then repeat the extrusion process as above, but this time gently apply pressure by
pushing the filament downwards into the top of the printhead. This should then allow the
filament to free-flow and extrude correctly.
Should the above process not resolve the problem please contact our team via
polaroid3d.com/contact.
I can't unload the filament from the extruder.
To unload the filament from the printer, please select 'Filament' and then 'Unload' on the
LCD.
If this does not successfully unload the filament, please carefully remove the plastic tubing
from the top of the push-fitting on top of the printhead (to do this, push the push-fitting
downwards whilst gently pulling the tube upwards).
Once the plastic tubing has been removed, please follow the 'Unload' process again
to retract the filament, whilst gently pulling the filament (by hand) from the top of the
printhead. Try this process a maximum of two times should the first time be unsuccessful.
If the second retraction still hasn't freed the filament, please follow the 'Load' process
instead. This will start the extrusion process (rather than retraction) which will hopefully
loosen and free the filament.
Once you see filament being extruded (please only try this process a maximum of two
times), please try the retraction process once again. The filament should now be loose and
unload successfully.
If the above process is not successful please contact us via polaroid3d.com/contact and
one of our team will guide you through a resolution.
Please remember to re-attach the plastic tubing into the push-fitting before commencing
your next print.
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