Polaroid PlaySmart User Manual page 25

I am having problems removing my model from the print bed.
Please allow the model to cool completely before trying to remove from the print bed. By
doing so the model should release itself from the bed automatically as the filament cools
down, allowing you to simply pick up the model from the bed. Please do not try to remove
the model from the bed whilst the bed is still hot. The LCD screen will tell you the current
temperature of the bed.
I have items missing/damaged when unpacking my printer for the first time.
Please get in touch with one of our team via polaroid3d.com/contact and let us know
what is missing or damaged. Please note that you will need to provide us with your serial
number and proof of purchase for the printer so that we can follow this up for you.
Why did the printhead extrude a different colour filament from what is
installed on the very first extrusion?
Before the Polaroid PlaySmart 3D printers are despatched to you, they undergo quality
control testing to ensure that they are performing perfectly for you. Part of this test is
to print a test model on the printer to confirm that the quality output matches our pre-
determined standard.
If you are seeing a small amount of a different colour filament extruded on the very first
time you print with your printer it is because a different colour filament was used during
this testing phase.
When loading your new filament, after the first section of extrusion you will be asked to
either 'Confirm' or extrude '10mm more'. Select '10mm more' until you no longer see the
previous colour. Once your new colour is running through, please select 'confirm' on the
LCD.
NOTE: Please follow this same process when changing colours or materials.
My prints are warped across the base.
If you are seeing a slight warping across the base of your model when completed, (meaning
that the model you have printed does not sit flat) please firstly double check your settings
when saving your print file and ensure that you have selected the correct print material
when saving the file as this will ensure that the extruder is heated to the correct temperature.
If you have confirmed that your settings are correct and you are still experiencing some
warping then please check that you have the 'brim' function selected within the Advanced
Settings within Polaroid SmartPrep (note that this is selected as the default in the software).
This will print a small amount of filament as a 'brim' around the external diameter of your
model. The purpose of this is to retain heat at the base of the model to allow the filament
to adhere to the bed and remain at a temperature that means it will not contract too quickly
(which causes the warping) while the remaining print is completed.
A brim is especially recommended for models with large, flat bases where a large quantity
of material is placed down at the start of a print and the level nature of the bottom of the
model is particularly important.
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