Troubleshooting - Polaroid ModelSmart 250S User Manual

TROUBLESHOOTING

We hope that you have happy and trouble-free printing. But should you have any questions
about anything, take a look at our FAQs and Troubleshooting questions below or to our website
howpolaroidareyou.com/support
feel free to contact our team via our
Question 1. I can't unload the filament from the extruder
To unload the filament from the printer please follow the 'Change Filament' process via the LCD
main menu.
If this does not successfully unload the cartridge, please wait until the nozzle has fully cooled before
carefully reaching inside the printer to remove the plastic tubing from the top of the orange push-
fitting for the nozzle.
Once the plastic tubing has been removed, please follow the 'Change Filament' process again to
retract the filament, whilst gently pulling the filament (by hand) from the top of the printhead. Try
this process a maximum of two times should the first time be unsuccessful.
If the second retraction still hasn't freed the filament, please follow the 'Change Filament' process
again, but when asked if filament is currently loaded, select 'No'. This will start the extrusion process
(rather than retraction) which will hopefully loosen and free the filament.
Once you see filament being extruded (please only try this process a maximum of two times), please
try the retraction process once again. The filament should now be loose and unload successfully.
If the above process is not successful please contact us via our online
our customer service team will guide you through a resolution.
Please remember to re-attach the plastic tubing into the orange push-fitting before commencing
your next print.
Question 2. I can't get the printer to extrude any filament
If you are trying to print but no filament is being extruded, please follow the 'Change Filament'
process via the LCD screen, selecting 'No' when asked if a cartridge is already installed. This will start
the extrusion process. You have the option of repeating this process if the first time is unsuccessful.
Should this not resolve the problem, please carefully reach inside the printer (once completely
cooled) to remove the plastic tubing from the top of the orange push-fitting for the corresponding
nozzle that you are trying to extrude.
Please then repeat the extrusion process as above, but this time gently apply pressure by pushing
the filament downwards into the top of the printhead. This should then allow the filament to free-
flow and extrude correctly.
Should the above process not resolve the problem please contact our team via the online
Question 3. I can't read my full file name from the LCD
The LCD screen is limited to 8 characters for each file name. Therefore in order to easily locate the
file you require please save your model files with a name that meets this criteria.
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to see if we can help. If you still do not find a solution, please
Contact Form.
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and one of
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