Troubleshooting - ALC AWF71D User Manual

If you have any trouble with your system, try these simple steps which should handle most
common issues.
Problem
The App cannot locate
the doorbell.
No Image appears.
Poor picture quality.
The motion sensor
does not respond to
movement.
The App cannot record
any video clips.
Email Alert is not working.
Possible Solution
Make sure there is power is to the camera.
Make sure your network supports DHCP protocol.
Make sure the doorbell and mobile device are on the
same network or router.
Use the Add Device feature to manually add the camera.
Make sure the home network is selected.
Make sure there is power is to the camera.
Make sure the fuse in the breaker box is not broken or
deactivated.
Relocate the doorbell to obtain the best reception of
wireless signal.
Make sure the doorbell is properly configured in App.
Make sure the mobile device is connected to 3G/4G/Wi-
Fi properly.
Clean the camera lens using a microfiber cloth.
Select a different setting for video quality, see page 33.
Ensure the MicroSD card is inserted into the camera.
There might be no movement detected to trigger.
Sensitivity option is not activated, see page 33.
Make sure there is power is to the camera.
Make sure the MicroSD card has been correctly inserted.
Make sure the motion detection function has been
enabled, see page 33 and 34.
Format the MicroSD card when it is used for the first time.
Make sure you are using a Class 10 rated memory card.
Make sure the email alert function is enabled.
A Gmail account is suggested for the email alert function.
Make sure you have setup the system configuration as
suggested in the Email Alert section.
Make sure the email address has been correctly entered.
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TROUBLESHOOTING