ALC AWF71D Faq

AWF71D Video Doorbell FAQ's

• My phone keeps disconnecting from the Video Doorbell during setup

o The Video Doorbell uses Bluetooth during the setup process
o Ensure Bluetooth is turned On on your phone and is not connected to any
Bluetooth devices
o Ensure that Data is turned Off on your smartphone and the phone is
connected to your Wi-Fi
o If selecting Doorbell during the setup keeps failing, then select Wi-Fi camera

• I cannot connect to my Doorbell after setting it up

o If the LED light is flashing, then the camera is not connected to your Wi-Fi
o Typically this means that you may have typed in your Wi-Fi password
incorrectly
o You will need to reset your camera and start over
o Verify that your Wi-Fi password is correct
o You must use standard 2.4GHz Wi-Fi and not 5GHz Wi-Fi
▪ Sometimes passwords for each may be different

• My doorbell stopped working or is not getting any power

o The voltage required for the Video Doorbell is 10-24 Vac.
o Check the voltage at the transformer. Typically for a standard 16V
transformer it will read ~19-20 Vac.
o Check the voltage at the Doorbell. This is typically ~2V less than at the
transformer.
o If you are not getting any voltage reading at the doorbell, then that means
there is a disconnect or "short" somewhere in the wiring. This will need to be
diagnosed by an electrician.

• How do I reset my camera?

o The reset button is located on the back of the Video Doorbell
o Press and hold the reset button for 10 seconds
o The LED light around the Doorbell button will start to flash rapidly