Unable To Install A Printer Driver Successfully - Oki C824 User Manual

USB Connection Problems
• Common to Windows and Mac
Cause
An unsupported USB cable is used. Use a USB 2.0 cable. USB 3.0 is not
supported.
A USB hub is used. When using a USB cable, directly
connect the machine to the computer.
USB hub is not supported.
A printer driver is not installed Reinstall the printer driver.
correctly.
• For Windows
Cause
The machine is offline. Right-click the printer icon to open
"Printer folder", and then select [See
print jobs].
In the dialog, select the [Printer] menu
and then clear the check of [Use
Printer Offline].
A switch, buffer, extension cable, or When using a USB cable, directly
USB hub is used. connect the machine to the computer.
USB hub is not supported.
Another printer driver that works Remove the other printer driver from
when connected via a USB interface the computer.
is installed.
Solution Reference
-
Connecting a USB Cable
Installing a Printer Driver to a
Computer
Solution Reference
-
Connecting a USB Cable
-

Unable to Install a Printer Driver Successfully

• Check the following explanations, smartphone app and "FAQ" in the web site.
• If you cannot solve a problem with the following solutions, contact your dealer.
• For problems caused by an application, contact the manufacturer of the application.
• USB Connection Problems
Symptom
An icon for the machine is not
created on the "Printer folder".
The "Unable to install printer driver"
error message is displayed.
- 100 -
Cause/solution
The printer driver is not installed
Installing a Printer Driver to a
correctly.
Computer
Reinstall the printer driver correctly.
Use Plug-and-Play. Follow the -
procedure below:
1. Check that the machine and
computer are turned off.
2. Connect a USB cable.
3. Turn the machine on.
4. Turn the computer on.
5. When the [Found New Hardware
Wizard] is displayed, follow the on-
screen instructions to complete the
setup.
6. Troubleshooting
Reference